Get the Star Gallery Mart App

Faster. Smoother. Better.

International Shipping Policy

GCC Countries
Effective date: August 2026

1. Introduction

Star Gallery Mart is committed to providing reliable international shipping services from the United Arab Emirates (UAE) to customers across the Gulf Cooperation Council (GCC) countries. This policy outlines the terms and conditions governing international orders, shipping, customs, payment, and customer responsibilities.

2. Shipping Coverage

International shipping is available to the following GCC countries:

Kingdom of Saudi Arabia (KSA)
Kuwait
Bahrain
Oman
Qatar

Shipping availability may vary depending on courier service coverage and local regulations.

3. Order Processing

International orders are processed only after full payment has been received.
Orders are processed during official business days only.
Orders placed on weekends or public holidays will be processed on the next working day.
Star Gallery Mart reserves the right to verify customer information before dispatch.

4. Delivery Time

The estimated delivery time is 4-7 working days from the date the order is dispatched. Delivery times are estimates only and may vary due to:

Customs clearance procedures
Public holidays
Weather conditions
Courier delays
Government regulations

Star Gallery Mart is not responsible for delays beyond its reasonable control.

5. Payment Policy

Full payment is required before shipment. Accepted payment methods include:

Credit and debit cards
Apple Pay
Tabby (where available)
Tamara (where available)

IMPORTANT: Cash on Delivery (COD) is not available for any international shipment. Orders will be prepared only after successful payment confirmation.

6. Shipping Charges

International shipping charges are calculated based on:

Package weight
Package dimensions (volumetric weight)
Destination country
Courier service selected

Shipping costs will be calculated and confirmed before dispatch. Additional shipping charges may apply for:

Heavy items
Oversized packages
Special handling requirements

Please note: Courier companies calculate shipping using the actual weight or volumetric weight of the shipment, whichever is greater.

If the final shipment weight or dimensions differ from the original estimate, Star Gallery Mart reserves the right to adjust the shipping charges accordingly. Any additional charges must be paid before the order is dispatched.

7. Customs, Import Duties and Taxes

International shipments may be subject to:

Customs duties
Import taxes
Value Added Tax (VAT)
Clearance charges
Government fees
Any additional fees required by the destination country

These charges are not included in the product price or shipping fee. The customer is solely responsible for paying all customs duties, import taxes, VAT, clearance fees, and any other charges imposed by the destination country authorities.

8. Order Verification

To protect against fraud, Star Gallery Mart reserves the right to:

Verify customer information
Contact customers before dispatch
Request additional documentation when necessary
Cancel suspicious or unverifiable orders

9. Return and Exchange Policy

Due to the nature of international shipping:

No returns are accepted.
No exchanges are accepted.
No order cancellations are permitted once the shipment has been dispatched.

Customers are encouraged to carefully review product specifications before placing an order.

10. Warranty Policy

Products shipped outside the United Arab Emirates are supplied without warranty, unless otherwise stated in writing. Star Gallery Mart does not provide:

International warranty
International repair services
International replacement services

Customers are responsible for ensuring product compatibility with the regulations and electrical standards of their destination country.

11. Damaged or Missing Items

Customers must inspect their shipment immediately upon delivery. If an item arrives damaged or is missing:

Star Gallery Mart must be notified within 48 hours of delivery.
Clear photographs of the package and damaged item must be provided.
Claims submitted after 48 hours may not be accepted.

12. Customer Responsibilities

Customers are responsible for:

Providing a complete and accurate delivery address
Providing a valid contact number
Ensuring someone is available to receive the shipment
Paying all customs duties, taxes, and import charges
Complying with all import regulations in the destination country

13. Refused Shipments

If a shipment is refused by the customer or returned due to:

Unpaid customs duties
Incorrect delivery information
Customer refusal
Failure to receive the shipment

Star Gallery Mart reserves the right to charge or deduct the following amounts from any refund or credit, where applicable:

All shipping costs
Return shipping charges
Customs clearance fees
Storage charges
Any administrative expenses incurred

Original shipping charges are non-refundable.

14. Limitation of Liability

Star Gallery Mart shall not be held responsible for delays, losses, or additional expenses resulting from:

Customs inspections
Government regulations
Import restrictions
Courier delays
Weather conditions
Force majeure events
Circumstances beyond our reasonable control

15. Policy Updates

Star Gallery Mart reserves the right to amend or update this International Shipping Policy at any time without prior notice. The latest version of this policy will always be published on the official Star Gallery Mart website.

Contact Us: For questions regarding international shipping, please contact our Customer Support Team. Star Gallery Mart | United Arab Emirates.

International Shipping Policy

GCC Countries
Effective date: August 2026

1. Introduction

2. Shipping Coverage

International shipping is available to the following GCC countries:

Kingdom of Saudi Arabia (KSA)
Kuwait
Bahrain
Oman
Qatar

Shipping availability may vary depending on courier service coverage and local regulations.

3. Order Processing

International orders are processed only after full payment has been received.
Orders are processed during official business days only.
Orders placed on weekends or public holidays will be processed on the next working day.
Star Gallery Mart reserves the right to verify customer information before dispatch.

4. Delivery Time

The estimated delivery time is 4-7 working days from the date the order is dispatched. Delivery times are estimates only and may vary due to:

Customs clearance procedures
Public holidays
Weather conditions
Courier delays
Government regulations

Star Gallery Mart is not responsible for delays beyond its reasonable control.

5. Payment Policy

Full payment is required before shipment. Accepted payment methods include:

Credit and debit cards
Apple Pay
Tabby (where available)
Tamara (where available)

IMPORTANT: Cash on Delivery (COD) is not available for any international shipment. Orders will be prepared only after successful payment confirmation.

6. Shipping Charges

International shipping charges are calculated based on:

Package weight
Package dimensions (volumetric weight)
Destination country
Courier service selected

Shipping costs will be calculated and confirmed before dispatch. Additional shipping charges may apply for:

Heavy items
Oversized packages
Special handling requirements

Please note: Courier companies calculate shipping using the actual weight or volumetric weight of the shipment, whichever is greater.

7. Customs, Import Duties and Taxes

International shipments may be subject to:

Customs duties
Import taxes
Value Added Tax (VAT)
Clearance charges
Government fees
Any additional fees required by the destination country

8. Order Verification

To protect against fraud, Star Gallery Mart reserves the right to:

Verify customer information
Contact customers before dispatch
Request additional documentation when necessary
Cancel suspicious or unverifiable orders

9. Return and Exchange Policy

Due to the nature of international shipping:

No returns are accepted.
No exchanges are accepted.
No order cancellations are permitted once the shipment has been dispatched.

Customers are encouraged to carefully review product specifications before placing an order.

10. Warranty Policy

Products shipped outside the United Arab Emirates are supplied without warranty, unless otherwise stated in writing. Star Gallery Mart does not provide:

International warranty
International repair services
International replacement services

Customers are responsible for ensuring product compatibility with the regulations and electrical standards of their destination country.

11. Damaged or Missing Items

Customers must inspect their shipment immediately upon delivery. If an item arrives damaged or is missing:

Star Gallery Mart must be notified within 48 hours of delivery.
Clear photographs of the package and damaged item must be provided.
Claims submitted after 48 hours may not be accepted.

12. Customer Responsibilities

Customers are responsible for:

Providing a complete and accurate delivery address
Providing a valid contact number
Ensuring someone is available to receive the shipment
Paying all customs duties, taxes, and import charges
Complying with all import regulations in the destination country

13. Refused Shipments

If a shipment is refused by the customer or returned due to:

Unpaid customs duties
Incorrect delivery information
Customer refusal
Failure to receive the shipment

Star Gallery Mart reserves the right to charge or deduct the following amounts from any refund or credit, where applicable:

All shipping costs
Return shipping charges
Customs clearance fees
Storage charges
Any administrative expenses incurred

Original shipping charges are non-refundable.

14. Limitation of Liability

Star Gallery Mart shall not be held responsible for delays, losses, or additional expenses resulting from:

Customs inspections
Government regulations
Import restrictions
Courier delays
Weather conditions
Force majeure events
Circumstances beyond our reasonable control

15. Policy Updates

Contact Us: For questions regarding international shipping, please contact our Customer Support Team. Star Gallery Mart | United Arab Emirates.

International Shipping Policy

GCC Countries
Effective date: August 2026

1. Introduction

2. Shipping Coverage

International shipping is available to the following GCC countries:

Kingdom of Saudi Arabia (KSA)
Kuwait
Bahrain
Oman
Qatar

Shipping availability may vary depending on courier service coverage and local regulations.

3. Order Processing

International orders are processed only after full payment has been received.
Orders are processed during official business days only.
Orders placed on weekends or public holidays will be processed on the next working day.
Star Gallery Mart reserves the right to verify customer information before dispatch.

4. Delivery Time

The estimated delivery time is 4-7 working days from the date the order is dispatched. Delivery times are estimates only and may vary due to:

Customs clearance procedures
Public holidays
Weather conditions
Courier delays
Government regulations

Star Gallery Mart is not responsible for delays beyond its reasonable control.

5. Payment Policy

Full payment is required before shipment. Accepted payment methods include:

Credit and debit cards
Apple Pay
Tabby (where available)
Tamara (where available)

IMPORTANT: Cash on Delivery (COD) is not available for any international shipment. Orders will be prepared only after successful payment confirmation.

6. Shipping Charges

International shipping charges are calculated based on:

Package weight
Package dimensions (volumetric weight)
Destination country
Courier service selected

Shipping costs will be calculated and confirmed before dispatch. Additional shipping charges may apply for:

Heavy items
Oversized packages
Special handling requirements

Please note: Courier companies calculate shipping using the actual weight or volumetric weight of the shipment, whichever is greater.

7. Customs, Import Duties and Taxes

International shipments may be subject to:

Customs duties
Import taxes
Value Added Tax (VAT)
Clearance charges
Government fees
Any additional fees required by the destination country

8. Order Verification

To protect against fraud, Star Gallery Mart reserves the right to:

Verify customer information
Contact customers before dispatch
Request additional documentation when necessary
Cancel suspicious or unverifiable orders

9. Return and Exchange Policy

Due to the nature of international shipping:

No returns are accepted.
No exchanges are accepted.
No order cancellations are permitted once the shipment has been dispatched.

Customers are encouraged to carefully review product specifications before placing an order.

10. Warranty Policy

Products shipped outside the United Arab Emirates are supplied without warranty, unless otherwise stated in writing. Star Gallery Mart does not provide:

International warranty
International repair services
International replacement services

Customers are responsible for ensuring product compatibility with the regulations and electrical standards of their destination country.

11. Damaged or Missing Items

Customers must inspect their shipment immediately upon delivery. If an item arrives damaged or is missing:

Star Gallery Mart must be notified within 48 hours of delivery.
Clear photographs of the package and damaged item must be provided.
Claims submitted after 48 hours may not be accepted.

12. Customer Responsibilities

Customers are responsible for:

Providing a complete and accurate delivery address
Providing a valid contact number
Ensuring someone is available to receive the shipment
Paying all customs duties, taxes, and import charges
Complying with all import regulations in the destination country

13. Refused Shipments

If a shipment is refused by the customer or returned due to:

Unpaid customs duties
Incorrect delivery information
Customer refusal
Failure to receive the shipment

Star Gallery Mart reserves the right to charge or deduct the following amounts from any refund or credit, where applicable:

All shipping costs
Return shipping charges
Customs clearance fees
Storage charges
Any administrative expenses incurred

Original shipping charges are non-refundable.

14. Limitation of Liability

Star Gallery Mart shall not be held responsible for delays, losses, or additional expenses resulting from:

Customs inspections
Government regulations
Import restrictions
Courier delays
Weather conditions
Force majeure events
Circumstances beyond our reasonable control

15. Policy Updates

Contact Us: For questions regarding international shipping, please contact our Customer Support Team. Star Gallery Mart | United Arab Emirates.

International Shipping Policy

GCC Countries
Effective date: August 2026

1. Introduction

2. Shipping Coverage

International shipping is available to the following GCC countries:

Kingdom of Saudi Arabia (KSA)
Kuwait
Bahrain
Oman
Qatar

Shipping availability may vary depending on courier service coverage and local regulations.

3. Order Processing

International orders are processed only after full payment has been received.
Orders are processed during official business days only.
Orders placed on weekends or public holidays will be processed on the next working day.
Star Gallery Mart reserves the right to verify customer information before dispatch.

4. Delivery Time

The estimated delivery time is 4-7 working days from the date the order is dispatched. Delivery times are estimates only and may vary due to:

Customs clearance procedures
Public holidays
Weather conditions
Courier delays
Government regulations

Star Gallery Mart is not responsible for delays beyond its reasonable control.

5. Payment Policy

Full payment is required before shipment. Accepted payment methods include:

Credit and debit cards
Apple Pay
Tabby (where available)
Tamara (where available)

IMPORTANT: Cash on Delivery (COD) is not available for any international shipment. Orders will be prepared only after successful payment confirmation.

6. Shipping Charges

International shipping charges are calculated based on:

Package weight
Package dimensions (volumetric weight)
Destination country
Courier service selected

Shipping costs will be calculated and confirmed before dispatch. Additional shipping charges may apply for:

Heavy items
Oversized packages
Special handling requirements

Please note: Courier companies calculate shipping using the actual weight or volumetric weight of the shipment, whichever is greater.

7. Customs, Import Duties and Taxes

International shipments may be subject to:

Customs duties
Import taxes
Value Added Tax (VAT)
Clearance charges
Government fees
Any additional fees required by the destination country

8. Order Verification

To protect against fraud, Star Gallery Mart reserves the right to:

Verify customer information
Contact customers before dispatch
Request additional documentation when necessary
Cancel suspicious or unverifiable orders

9. Return and Exchange Policy

Due to the nature of international shipping:

No returns are accepted.
No exchanges are accepted.
No order cancellations are permitted once the shipment has been dispatched.

Customers are encouraged to carefully review product specifications before placing an order.

10. Warranty Policy

Products shipped outside the United Arab Emirates are supplied without warranty, unless otherwise stated in writing. Star Gallery Mart does not provide:

International warranty
International repair services
International replacement services

Customers are responsible for ensuring product compatibility with the regulations and electrical standards of their destination country.

11. Damaged or Missing Items

Customers must inspect their shipment immediately upon delivery. If an item arrives damaged or is missing:

Star Gallery Mart must be notified within 48 hours of delivery.
Clear photographs of the package and damaged item must be provided.
Claims submitted after 48 hours may not be accepted.

12. Customer Responsibilities

Customers are responsible for:

Providing a complete and accurate delivery address
Providing a valid contact number
Ensuring someone is available to receive the shipment
Paying all customs duties, taxes, and import charges
Complying with all import regulations in the destination country

13. Refused Shipments

If a shipment is refused by the customer or returned due to:

Unpaid customs duties
Incorrect delivery information
Customer refusal
Failure to receive the shipment

Star Gallery Mart reserves the right to charge or deduct the following amounts from any refund or credit, where applicable:

All shipping costs
Return shipping charges
Customs clearance fees
Storage charges
Any administrative expenses incurred

Original shipping charges are non-refundable.

14. Limitation of Liability

Star Gallery Mart shall not be held responsible for delays, losses, or additional expenses resulting from:

Customs inspections
Government regulations
Import restrictions
Courier delays
Weather conditions
Force majeure events
Circumstances beyond our reasonable control

15. Policy Updates

Contact Us: For questions regarding international shipping, please contact our Customer Support Team. Star Gallery Mart | United Arab Emirates.

International Shipping Policy

GCC Countries
Effective date: August 2026

1. Introduction

2. Shipping Coverage

International shipping is available to the following GCC countries:

Kingdom of Saudi Arabia (KSA)
Kuwait
Bahrain
Oman
Qatar

Shipping availability may vary depending on courier service coverage and local regulations.

3. Order Processing

International orders are processed only after full payment has been received.
Orders are processed during official business days only.
Orders placed on weekends or public holidays will be processed on the next working day.
Star Gallery Mart reserves the right to verify customer information before dispatch.

4. Delivery Time

The estimated delivery time is 4-7 working days from the date the order is dispatched. Delivery times are estimates only and may vary due to:

Customs clearance procedures
Public holidays
Weather conditions
Courier delays
Government regulations

Star Gallery Mart is not responsible for delays beyond its reasonable control.

5. Payment Policy

Full payment is required before shipment. Accepted payment methods include:

Credit and debit cards
Apple Pay
Tabby (where available)
Tamara (where available)

IMPORTANT: Cash on Delivery (COD) is not available for any international shipment. Orders will be prepared only after successful payment confirmation.

6. Shipping Charges

International shipping charges are calculated based on:

Package weight
Package dimensions (volumetric weight)
Destination country
Courier service selected

Shipping costs will be calculated and confirmed before dispatch. Additional shipping charges may apply for:

Heavy items
Oversized packages
Special handling requirements

Please note: Courier companies calculate shipping using the actual weight or volumetric weight of the shipment, whichever is greater.

7. Customs, Import Duties and Taxes

International shipments may be subject to:

Customs duties
Import taxes
Value Added Tax (VAT)
Clearance charges
Government fees
Any additional fees required by the destination country

8. Order Verification

To protect against fraud, Star Gallery Mart reserves the right to:

Verify customer information
Contact customers before dispatch
Request additional documentation when necessary
Cancel suspicious or unverifiable orders

9. Return and Exchange Policy

Due to the nature of international shipping:

No returns are accepted.
No exchanges are accepted.
No order cancellations are permitted once the shipment has been dispatched.

Customers are encouraged to carefully review product specifications before placing an order.

10. Warranty Policy

Products shipped outside the United Arab Emirates are supplied without warranty, unless otherwise stated in writing. Star Gallery Mart does not provide:

International warranty
International repair services
International replacement services

Customers are responsible for ensuring product compatibility with the regulations and electrical standards of their destination country.

11. Damaged or Missing Items

Customers must inspect their shipment immediately upon delivery. If an item arrives damaged or is missing:

Star Gallery Mart must be notified within 48 hours of delivery.
Clear photographs of the package and damaged item must be provided.
Claims submitted after 48 hours may not be accepted.

12. Customer Responsibilities

Customers are responsible for:

Providing a complete and accurate delivery address
Providing a valid contact number
Ensuring someone is available to receive the shipment
Paying all customs duties, taxes, and import charges
Complying with all import regulations in the destination country

13. Refused Shipments

If a shipment is refused by the customer or returned due to:

Unpaid customs duties
Incorrect delivery information
Customer refusal
Failure to receive the shipment

Star Gallery Mart reserves the right to charge or deduct the following amounts from any refund or credit, where applicable:

All shipping costs
Return shipping charges
Customs clearance fees
Storage charges
Any administrative expenses incurred

Original shipping charges are non-refundable.

14. Limitation of Liability

Star Gallery Mart shall not be held responsible for delays, losses, or additional expenses resulting from:

Customs inspections
Government regulations
Import restrictions
Courier delays
Weather conditions
Force majeure events
Circumstances beyond our reasonable control

15. Policy Updates

Contact Us: For questions regarding international shipping, please contact our Customer Support Team. Star Gallery Mart | United Arab Emirates.

International Shipping Policy

GCC Countries
Effective date: August 2026

1. Introduction

2. Shipping Coverage

International shipping is available to the following GCC countries:

Kingdom of Saudi Arabia (KSA)
Kuwait
Bahrain
Oman
Qatar

Shipping availability may vary depending on courier service coverage and local regulations.

3. Order Processing

International orders are processed only after full payment has been received.
Orders are processed during official business days only.
Orders placed on weekends or public holidays will be processed on the next working day.
Star Gallery Mart reserves the right to verify customer information before dispatch.

4. Delivery Time

The estimated delivery time is 4-7 working days from the date the order is dispatched. Delivery times are estimates only and may vary due to:

Customs clearance procedures
Public holidays
Weather conditions
Courier delays
Government regulations

Star Gallery Mart is not responsible for delays beyond its reasonable control.

5. Payment Policy

Full payment is required before shipment. Accepted payment methods include:

Credit and debit cards
Apple Pay
Tabby (where available)
Tamara (where available)

IMPORTANT: Cash on Delivery (COD) is not available for any international shipment. Orders will be prepared only after successful payment confirmation.

6. Shipping Charges

International shipping charges are calculated based on:

Package weight
Package dimensions (volumetric weight)
Destination country
Courier service selected

Shipping costs will be calculated and confirmed before dispatch. Additional shipping charges may apply for:

Heavy items
Oversized packages
Special handling requirements

Please note: Courier companies calculate shipping using the actual weight or volumetric weight of the shipment, whichever is greater.

7. Customs, Import Duties and Taxes

International shipments may be subject to:

Customs duties
Import taxes
Value Added Tax (VAT)
Clearance charges
Government fees
Any additional fees required by the destination country

8. Order Verification

To protect against fraud, Star Gallery Mart reserves the right to:

Verify customer information
Contact customers before dispatch
Request additional documentation when necessary
Cancel suspicious or unverifiable orders

9. Return and Exchange Policy

Due to the nature of international shipping:

No returns are accepted.
No exchanges are accepted.
No order cancellations are permitted once the shipment has been dispatched.

Customers are encouraged to carefully review product specifications before placing an order.

10. Warranty Policy

Products shipped outside the United Arab Emirates are supplied without warranty, unless otherwise stated in writing. Star Gallery Mart does not provide:

International warranty
International repair services
International replacement services

Customers are responsible for ensuring product compatibility with the regulations and electrical standards of their destination country.

11. Damaged or Missing Items

Customers must inspect their shipment immediately upon delivery. If an item arrives damaged or is missing:

Star Gallery Mart must be notified within 48 hours of delivery.
Clear photographs of the package and damaged item must be provided.
Claims submitted after 48 hours may not be accepted.

12. Customer Responsibilities

Customers are responsible for:

Providing a complete and accurate delivery address
Providing a valid contact number
Ensuring someone is available to receive the shipment
Paying all customs duties, taxes, and import charges
Complying with all import regulations in the destination country

13. Refused Shipments

If a shipment is refused by the customer or returned due to:

Unpaid customs duties
Incorrect delivery information
Customer refusal
Failure to receive the shipment

Star Gallery Mart reserves the right to charge or deduct the following amounts from any refund or credit, where applicable:

All shipping costs
Return shipping charges
Customs clearance fees
Storage charges
Any administrative expenses incurred

Original shipping charges are non-refundable.

14. Limitation of Liability

Star Gallery Mart shall not be held responsible for delays, losses, or additional expenses resulting from:

Customs inspections
Government regulations
Import restrictions
Courier delays
Weather conditions
Force majeure events
Circumstances beyond our reasonable control

15. Policy Updates

Contact Us: For questions regarding international shipping, please contact our Customer Support Team. Star Gallery Mart | United Arab Emirates.

International Shipping Policy

GCC Countries
Effective date: August 2026

1. Introduction

2. Shipping Coverage

International shipping is available to the following GCC countries:

Kingdom of Saudi Arabia (KSA)
Kuwait
Bahrain
Oman
Qatar

Shipping availability may vary depending on courier service coverage and local regulations.

3. Order Processing

International orders are processed only after full payment has been received.
Orders are processed during official business days only.
Orders placed on weekends or public holidays will be processed on the next working day.
Star Gallery Mart reserves the right to verify customer information before dispatch.

4. Delivery Time

The estimated delivery time is 4-7 working days from the date the order is dispatched. Delivery times are estimates only and may vary due to:

Customs clearance procedures
Public holidays
Weather conditions
Courier delays
Government regulations

Star Gallery Mart is not responsible for delays beyond its reasonable control.

5. Payment Policy

Full payment is required before shipment. Accepted payment methods include:

Credit and debit cards
Apple Pay
Tabby (where available)
Tamara (where available)

IMPORTANT: Cash on Delivery (COD) is not available for any international shipment. Orders will be prepared only after successful payment confirmation.

6. Shipping Charges

International shipping charges are calculated based on:

Package weight
Package dimensions (volumetric weight)
Destination country
Courier service selected

Shipping costs will be calculated and confirmed before dispatch. Additional shipping charges may apply for:

Heavy items
Oversized packages
Special handling requirements

Please note: Courier companies calculate shipping using the actual weight or volumetric weight of the shipment, whichever is greater.

7. Customs, Import Duties and Taxes

International shipments may be subject to:

Customs duties
Import taxes
Value Added Tax (VAT)
Clearance charges
Government fees
Any additional fees required by the destination country

8. Order Verification

To protect against fraud, Star Gallery Mart reserves the right to:

Verify customer information
Contact customers before dispatch
Request additional documentation when necessary
Cancel suspicious or unverifiable orders

9. Return and Exchange Policy

Due to the nature of international shipping:

No returns are accepted.
No exchanges are accepted.
No order cancellations are permitted once the shipment has been dispatched.

Customers are encouraged to carefully review product specifications before placing an order.

10. Warranty Policy

Products shipped outside the United Arab Emirates are supplied without warranty, unless otherwise stated in writing. Star Gallery Mart does not provide:

International warranty
International repair services
International replacement services

Customers are responsible for ensuring product compatibility with the regulations and electrical standards of their destination country.

11. Damaged or Missing Items

Customers must inspect their shipment immediately upon delivery. If an item arrives damaged or is missing:

Star Gallery Mart must be notified within 48 hours of delivery.
Clear photographs of the package and damaged item must be provided.
Claims submitted after 48 hours may not be accepted.

12. Customer Responsibilities

Customers are responsible for:

Providing a complete and accurate delivery address
Providing a valid contact number
Ensuring someone is available to receive the shipment
Paying all customs duties, taxes, and import charges
Complying with all import regulations in the destination country

13. Refused Shipments

If a shipment is refused by the customer or returned due to:

Unpaid customs duties
Incorrect delivery information
Customer refusal
Failure to receive the shipment

Star Gallery Mart reserves the right to charge or deduct the following amounts from any refund or credit, where applicable:

All shipping costs
Return shipping charges
Customs clearance fees
Storage charges
Any administrative expenses incurred

Original shipping charges are non-refundable.

14. Limitation of Liability

Star Gallery Mart shall not be held responsible for delays, losses, or additional expenses resulting from:

Customs inspections
Government regulations
Import restrictions
Courier delays
Weather conditions
Force majeure events
Circumstances beyond our reasonable control

15. Policy Updates

Contact Us: For questions regarding international shipping, please contact our Customer Support Team. Star Gallery Mart | United Arab Emirates.

Privacy Policy Service & Warranty Returns & Refunds Terms & Conditions Bulk Quotation Policy Delete Account Policy International Shipping Policy

International Shipping Policy

GCC Countries
Effective date: August 2026

1. Introduction

2. Shipping Coverage

International shipping is available to the following GCC countries:

Kingdom of Saudi Arabia (KSA)
Kuwait
Bahrain
Oman
Qatar

Shipping availability may vary depending on courier service coverage and local regulations.

3. Order Processing

International orders are processed only after full payment has been received.
Orders are processed during official business days only.
Orders placed on weekends or public holidays will be processed on the next working day.
Star Gallery Mart reserves the right to verify customer information before dispatch.

4. Delivery Time

The estimated delivery time is 4-7 working days from the date the order is dispatched. Delivery times are estimates only and may vary due to:

Customs clearance procedures
Public holidays
Weather conditions
Courier delays
Government regulations

Star Gallery Mart is not responsible for delays beyond its reasonable control.

5. Payment Policy

Full payment is required before shipment. Accepted payment methods include:

Credit and debit cards
Apple Pay
Tabby (where available)
Tamara (where available)

IMPORTANT: Cash on Delivery (COD) is not available for any international shipment. Orders will be prepared only after successful payment confirmation.

6. Shipping Charges

International shipping charges are calculated based on:

Package weight
Package dimensions (volumetric weight)
Destination country
Courier service selected

Shipping costs will be calculated and confirmed before dispatch. Additional shipping charges may apply for:

Heavy items
Oversized packages
Special handling requirements

Please note: Courier companies calculate shipping using the actual weight or volumetric weight of the shipment, whichever is greater.

7. Customs, Import Duties and Taxes

International shipments may be subject to:

Customs duties
Import taxes
Value Added Tax (VAT)
Clearance charges
Government fees
Any additional fees required by the destination country

8. Order Verification

To protect against fraud, Star Gallery Mart reserves the right to:

Verify customer information
Contact customers before dispatch
Request additional documentation when necessary
Cancel suspicious or unverifiable orders

9. Return and Exchange Policy

Due to the nature of international shipping:

No returns are accepted.
No exchanges are accepted.
No order cancellations are permitted once the shipment has been dispatched.

Customers are encouraged to carefully review product specifications before placing an order.

10. Warranty Policy

Products shipped outside the United Arab Emirates are supplied without warranty, unless otherwise stated in writing. Star Gallery Mart does not provide: