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Service & Warranty

Service And Warranty

Star Gallery Mart offers a commercial service warranty on electrical, electronics and gaming products sold within the United Arab Emirates. Warranty availability and length depend on the individual item — a product may carry a 12-month, 2-year or 3-year service warranty, or may be sold without warranty. The applicable warranty status is shown on the product listing, invoice, warranty card or written sales confirmation before purchase.

Scope:

This policy applies to products sold by Star Gallery Mart in the UAE. It explains our commercial service-warranty process and does not remove any consumer right or remedy that cannot legally be excluded under applicable UAE law.

Duration:

Warranty is not automatic — the exact warranty shown for the item applies. Our service warranty periods are:
  • 12 months: Service support for verified manufacturing defects for 12 months from the invoice/delivery date.
  • 2 years: Service support for verified manufacturing defects for 2 years from the invoice/delivery date.
  • 3 years: Service support for verified manufacturing defects for 3 years from the invoice/delivery date.
  • No warranty: No commercial service warranty is provided. Any mandatory rights under UAE law remain unaffected.
If the invoice or product listing states "No warranty," the commercial warranty service in this policy does not apply.

Coverage of Warranty:

The warranty covers service and repair for a defect confirmed to be a manufacturing fault arising during normal, intended use within the applicable warranty period. The item may be inspected by Star Gallery Mart, the manufacturer, supplier or an authorised service centre.
  • Service-only commercial warranty: Covers diagnosis and repair/service only. It does not promise an exchange or refund, except where UAE law requires another remedy for a defective, unsafe, misdescribed or non-conforming product.

Exclusions and Limitations:

A product is not eligible for warranty service where the issue results from physical or external damage rather than a manufacturing defect, including:
  • A broken, cracked, bent, crushed or visibly damaged product, screen, casing, connector or component.
  • Damage caused by falling, impact, pressure, misuse, abuse, negligence or incorrect handling.
  • Liquid, moisture, corrosion, fire, heat, sand, dust, insects or other environmental damage.
  • Damage caused by incorrect voltage, unsuitable power supply, power surge, improper installation or incompatible accessories.
  • A product opened, repaired, modified or tampered with by an unauthorised person.
  • Removed, altered or unreadable serial numbers, warranty stickers, seals or identification labels.
  • Normal wear and tear, cosmetic damage, consumable depletion, battery ageing, software issues, viruses or data loss not caused by a covered manufacturing defect.
  • Loss, theft, missing parts, or failure to provide valid proof of purchase.
If inspection shows physical damage, breakage or another excluded cause, the product will not be repaired or sent for warranty service. We will explain the rejection and arrange return delivery after the applicable delivery charge is paid.

Warranty Service Time:

The estimated warranty service period is 21 to 30 calendar days from the date the product is received and accepted for warranty assessment. This is an estimate, not a guaranteed completion date, and may be longer if parts, manufacturer approval, specialist testing or an authorised service centre is required. We will provide reasonable updates where there is a material delay.

Delivery and Collection Charges:

The customer is responsible for delivery, courier or collection charges for sending the product to Star Gallery Mart and returning it to the customer. Charges depend on the customer's location and will be communicated before collection or return delivery. Warranty service itself is not charged where the fault is covered. If inspection confirms that a remedy must be provided without charge under applicable UAE law, the legally required treatment of transport costs will apply.

Claim Process:

To request repairs under the warranty, customers must:
  1. Contact customer service and provide the order/invoice number, product name and model, serial number, a clear description of the problem, and photos or video if requested.
  2. Receive initial confirmation — we will check the item's warranty status and explain the delivery charge and submission method.
  3. Prepare the product: back up personal data, remove passwords/device locks where possible, sign out of accounts, and remove SIM cards, memory cards and accessories not required for testing.
  4. Submit the complete item, including the invoice/proof of purchase and all parts required to reproduce the fault.
  5. The product will be inspected for a covered manufacturing defect and for signs of damage, tampering or exclusion.
  6. If accepted, the item will be repaired or serviced. If rejected, we will explain the reason and arrange return delivery after the applicable charge is paid.

Customer Data and Accessories:

Warranty testing, repair, software installation, firmware updates or a factory reset may erase stored data. Customers must back up important information before submission. Star Gallery Mart is not responsible for data loss except where liability cannot legally be excluded, and is not responsible for accessories submitted unnecessarily.

Proof of Purchase and Serial Number:

A valid Star Gallery Mart invoice or order record and a matching, readable serial number are required. The warranty period starts from the invoice or delivery date shown in our records, unless the product-specific warranty states otherwise.

Manufacturer or Authorised Service Centre:

Some products must be inspected or serviced by the manufacturer, supplier or an authorised service centre. Their technical diagnosis may determine whether the issue is a covered manufacturing defect. Star Gallery Mart will coordinate or provide the applicable service route for the item.

Mandatory Consumer Rights:

This commercial warranty is intended to provide service and repair under the stated conditions. Nothing in it excludes or limits rights and remedies that apply compulsorily under UAE consumer-protection law. If any clause conflicts with a mandatory legal requirement, that requirement prevails.

Contact and Effective Date:

Company: Star Gallery Mart
Support: Use the customer-service contact shown on our website, app or invoice, or reach us via WhatsApp/phone at 065779360, or email support@stargallery.ae.
Effective date: 15 August 2026 | Version: 1.0

Open Box Units — Terms and Conditions

Open Box Units are pre-owned, used or customer-returned products offered at discounted prices. Their condition and included accessories may vary. Defective returns are limited to seven (7) days, and the Open Box warranty is valid for six (6) months in the UAE, subject to these terms. Applicable inside the UAE only.

What are Open Box Units?

Star Gallery Mart partners with sellers to offer pre-owned and Open Box products at significant discounts. These may include customer returns and may come with all original accessories, but contents and condition vary from unit to unit.

Detailed Descriptions for Informed Decisions:

Each item is inspected and categorised as an Open Box Unit according to its condition and priced accordingly. Before purchase, customers must review the Offer Description on the product webpage for the specific unit's condition, included accessories and packaging status. Cosmetic condition, packaging and accessories may differ from a new retail product.

Warranty and Returns:

  • The standard Star Gallery Mart Return, Exchange and Warranty Policy does not apply to Open Box Units, except where mandatory UAE law requires otherwise.
  • A product believed to be defective may be returned to a Star Gallery Mart store for assessment.
  • A return is available only for a defective item after testing by Star Gallery Mart personnel or a technician from the manufacturer's authorised service centre, and only within seven (7) days from the purchase date.
  • A defective Open Box Unit is not eligible for replacement. Subject to confirmation of the defect, the customer may choose a Star Gallery Mart Gift Card or a refund through the original payment method.
  • The warranty is valid for six (6) months from the invoice date and is limited to the UAE.
  • The warranty is void if the product is opened, repaired, modified or tampered with by an unauthorised person, or if physical or liquid damage is identified by the authorised service centre.
Important: The seven-day return route applies to confirmed defective products only. Change-of-mind returns, exchanges and replacements are not offered for Open Box Units, subject always to mandatory rights under UAE law.

Things to Remember:

  • Open Box Units are pre-owned or used items, with a unique condition described in the Offer Description.
  • The Open Box warranty lasts six (6) months from the invoice date and is valid only in the UAE.
  • Defective-return requests must be made within seven (7) days from the purchase date and remain subject to technical testing.
  • For a confirmed defect, the available remedy is a Star Gallery Mart Gift Card or a refund through the original payment method; replacement is not available.

Cancellations:

Star Gallery Mart reserves the right to cancel an order for an Open Box Unit at its sole discretion, subject to applicable law. Reasons may include:
  • Potential faults or damage identified in the Open Box Unit.
  • Limited quantities or stock unavailability.
  • Inaccurate or erroneous product, condition or pricing information.
  • Issues identified by the credit or fraud-prevention department.
If an order is cancelled, Star Gallery Mart will notify the customer promptly and process any applicable refund according to the original payment method and applicable law.

Relationship with the Main Policy:

These Open Box Terms and Conditions are a special section of the Star Gallery Mart Service and Warranty Policy. If there is a conflict between these Open Box terms and the standard commercial policy, these Open Box terms apply to Open Box Units. Nothing in these terms excludes or limits any consumer right or remedy that cannot legally be excluded under UAE law.

Effective date: 15 August 2026 | Version: 1.1

Service And Warranty

Star Gallery Mart offers a commercial service warranty on electrical, electronics and gaming products sold within the United Arab Emirates. Warranty availability and length depend on the individual item — a product may carry a 12-month, 2-year or 3-year service warranty, or may be sold without warranty. The applicable warranty status is shown on the product listing, invoice, warranty card or written sales confirmation before purchase.

Scope:

This policy applies to products sold by Star Gallery Mart in the UAE. It explains our commercial service-warranty process and does not remove any consumer right or remedy that cannot legally be excluded under applicable UAE law.

Duration:

Warranty is not automatic — the exact warranty shown for the item applies. Our service warranty periods are:
  • 12 months: Service support for verified manufacturing defects for 12 months from the invoice/delivery date.
  • 2 years: Service support for verified manufacturing defects for 2 years from the invoice/delivery date.
  • 3 years: Service support for verified manufacturing defects for 3 years from the invoice/delivery date.
  • No warranty: No commercial service warranty is provided. Any mandatory rights under UAE law remain unaffected.
If the invoice or product listing states "No warranty," the commercial warranty service in this policy does not apply.

Coverage of Warranty:

The warranty covers service and repair for a defect confirmed to be a manufacturing fault arising during normal, intended use within the applicable warranty period. The item may be inspected by Star Gallery Mart, the manufacturer, supplier or an authorised service centre.
  • Service-only commercial warranty: Covers diagnosis and repair/service only. It does not promise an exchange or refund, except where UAE law requires another remedy for a defective, unsafe, misdescribed or non-conforming product.

Exclusions and Limitations:

A product is not eligible for warranty service where the issue results from physical or external damage rather than a manufacturing defect, including:
  • A broken, cracked, bent, crushed or visibly damaged product, screen, casing, connector or component.
  • Damage caused by falling, impact, pressure, misuse, abuse, negligence or incorrect handling.
  • Liquid, moisture, corrosion, fire, heat, sand, dust, insects or other environmental damage.
  • Damage caused by incorrect voltage, unsuitable power supply, power surge, improper installation or incompatible accessories.
  • A product opened, repaired, modified or tampered with by an unauthorised person.
  • Removed, altered or unreadable serial numbers, warranty stickers, seals or identification labels.
  • Normal wear and tear, cosmetic damage, consumable depletion, battery ageing, software issues, viruses or data loss not caused by a covered manufacturing defect.
  • Loss, theft, missing parts, or failure to provide valid proof of purchase.
If inspection shows physical damage, breakage or another excluded cause, the product will not be repaired or sent for warranty service. We will explain the rejection and arrange return delivery after the applicable delivery charge is paid.

Warranty Service Time:

The estimated warranty service period is 21 to 30 calendar days from the date the product is received and accepted for warranty assessment. This is an estimate, not a guaranteed completion date, and may be longer if parts, manufacturer approval, specialist testing or an authorised service centre is required. We will provide reasonable updates where there is a material delay.

Delivery and Collection Charges:

The customer is responsible for delivery, courier or collection charges for sending the product to Star Gallery Mart and returning it to the customer. Charges depend on the customer's location and will be communicated before collection or return delivery. Warranty service itself is not charged where the fault is covered. If inspection confirms that a remedy must be provided without charge under applicable UAE law, the legally required treatment of transport costs will apply.

Claim Process:

To request repairs under the warranty, customers must:
  1. Contact customer service and provide the order/invoice number, product name and model, serial number, a clear description of the problem, and photos or video if requested.
  2. Receive initial confirmation — we will check the item's warranty status and explain the delivery charge and submission method.
  3. Prepare the product: back up personal data, remove passwords/device locks where possible, sign out of accounts, and remove SIM cards, memory cards and accessories not required for testing.
  4. Submit the complete item, including the invoice/proof of purchase and all parts required to reproduce the fault.
  5. The product will be inspected for a covered manufacturing defect and for signs of damage, tampering or exclusion.
  6. If accepted, the item will be repaired or serviced. If rejected, we will explain the reason and arrange return delivery after the applicable charge is paid.

Customer Data and Accessories:

Warranty testing, repair, software installation, firmware updates or a factory reset may erase stored data. Customers must back up important information before submission. Star Gallery Mart is not responsible for data loss except where liability cannot legally be excluded, and is not responsible for accessories submitted unnecessarily.

Proof of Purchase and Serial Number:

A valid Star Gallery Mart invoice or order record and a matching, readable serial number are required. The warranty period starts from the invoice or delivery date shown in our records, unless the product-specific warranty states otherwise.

Manufacturer or Authorised Service Centre:

Some products must be inspected or serviced by the manufacturer, supplier or an authorised service centre. Their technical diagnosis may determine whether the issue is a covered manufacturing defect. Star Gallery Mart will coordinate or provide the applicable service route for the item.

Mandatory Consumer Rights:

This commercial warranty is intended to provide service and repair under the stated conditions. Nothing in it excludes or limits rights and remedies that apply compulsorily under UAE consumer-protection law. If any clause conflicts with a mandatory legal requirement, that requirement prevails.

Contact and Effective Date:

Company: Star Gallery Mart
Support: Use the customer-service contact shown on our website, app or invoice, or reach us via WhatsApp/phone at 065779360, or email support@stargallery.ae.
Effective date: 15 August 2026 | Version: 1.0

Open Box Units — Terms and Conditions

Open Box Units are pre-owned, used or customer-returned products offered at discounted prices. Their condition and included accessories may vary. Defective returns are limited to seven (7) days, and the Open Box warranty is valid for six (6) months in the UAE, subject to these terms. Applicable inside the UAE only.

What are Open Box Units?

Star Gallery Mart partners with sellers to offer pre-owned and Open Box products at significant discounts. These may include customer returns and may come with all original accessories, but contents and condition vary from unit to unit.

Detailed Descriptions for Informed Decisions:

Each item is inspected and categorised as an Open Box Unit according to its condition and priced accordingly. Before purchase, customers must review the Offer Description on the product webpage for the specific unit's condition, included accessories and packaging status. Cosmetic condition, packaging and accessories may differ from a new retail product.

Warranty and Returns:

  • The standard Star Gallery Mart Return, Exchange and Warranty Policy does not apply to Open Box Units, except where mandatory UAE law requires otherwise.
  • A product believed to be defective may be returned to a Star Gallery Mart store for assessment.
  • A return is available only for a defective item after testing by Star Gallery Mart personnel or a technician from the manufacturer's authorised service centre, and only within seven (7) days from the purchase date.
  • A defective Open Box Unit is not eligible for replacement. Subject to confirmation of the defect, the customer may choose a Star Gallery Mart Gift Card or a refund through the original payment method.
  • The warranty is valid for six (6) months from the invoice date and is limited to the UAE.
  • The warranty is void if the product is opened, repaired, modified or tampered with by an unauthorised person, or if physical or liquid damage is identified by the authorised service centre.
Important: The seven-day return route applies to confirmed defective products only. Change-of-mind returns, exchanges and replacements are not offered for Open Box Units, subject always to mandatory rights under UAE law.

Things to Remember:

  • Open Box Units are pre-owned or used items, with a unique condition described in the Offer Description.
  • The Open Box warranty lasts six (6) months from the invoice date and is valid only in the UAE.
  • Defective-return requests must be made within seven (7) days from the purchase date and remain subject to technical testing.
  • For a confirmed defect, the available remedy is a Star Gallery Mart Gift Card or a refund through the original payment method; replacement is not available.

Cancellations:

Star Gallery Mart reserves the right to cancel an order for an Open Box Unit at its sole discretion, subject to applicable law. Reasons may include:
  • Potential faults or damage identified in the Open Box Unit.
  • Limited quantities or stock unavailability.
  • Inaccurate or erroneous product, condition or pricing information.
  • Issues identified by the credit or fraud-prevention department.
If an order is cancelled, Star Gallery Mart will notify the customer promptly and process any applicable refund according to the original payment method and applicable law.

Relationship with the Main Policy:

These Open Box Terms and Conditions are a special section of the Star Gallery Mart Service and Warranty Policy. If there is a conflict between these Open Box terms and the standard commercial policy, these Open Box terms apply to Open Box Units. Nothing in these terms excludes or limits any consumer right or remedy that cannot legally be excluded under UAE law.

Effective date: 15 August 2026 | Version: 1.1

Service And Warranty

Star Gallery Mart offers a commercial service warranty on electrical, electronics and gaming products sold within the United Arab Emirates. Warranty availability and length depend on the individual item — a product may carry a 12-month, 2-year or 3-year service warranty, or may be sold without warranty. The applicable warranty status is shown on the product listing, invoice, warranty card or written sales confirmation before purchase.

Scope:

This policy applies to products sold by Star Gallery Mart in the UAE. It explains our commercial service-warranty process and does not remove any consumer right or remedy that cannot legally be excluded under applicable UAE law.

Duration:

Warranty is not automatic — the exact warranty shown for the item applies. Our service warranty periods are:
  • 12 months: Service support for verified manufacturing defects for 12 months from the invoice/delivery date.
  • 2 years: Service support for verified manufacturing defects for 2 years from the invoice/delivery date.
  • 3 years: Service support for verified manufacturing defects for 3 years from the invoice/delivery date.
  • No warranty: No commercial service warranty is provided. Any mandatory rights under UAE law remain unaffected.
If the invoice or product listing states "No warranty," the commercial warranty service in this policy does not apply.

Coverage of Warranty:

The warranty covers service and repair for a defect confirmed to be a manufacturing fault arising during normal, intended use within the applicable warranty period. The item may be inspected by Star Gallery Mart, the manufacturer, supplier or an authorised service centre.
  • Service-only commercial warranty: Covers diagnosis and repair/service only. It does not promise an exchange or refund, except where UAE law requires another remedy for a defective, unsafe, misdescribed or non-conforming product.

Exclusions and Limitations:

A product is not eligible for warranty service where the issue results from physical or external damage rather than a manufacturing defect, including:
  • A broken, cracked, bent, crushed or visibly damaged product, screen, casing, connector or component.
  • Damage caused by falling, impact, pressure, misuse, abuse, negligence or incorrect handling.
  • Liquid, moisture, corrosion, fire, heat, sand, dust, insects or other environmental damage.
  • Damage caused by incorrect voltage, unsuitable power supply, power surge, improper installation or incompatible accessories.
  • A product opened, repaired, modified or tampered with by an unauthorised person.
  • Removed, altered or unreadable serial numbers, warranty stickers, seals or identification labels.
  • Normal wear and tear, cosmetic damage, consumable depletion, battery ageing, software issues, viruses or data loss not caused by a covered manufacturing defect.
  • Loss, theft, missing parts, or failure to provide valid proof of purchase.
If inspection shows physical damage, breakage or another excluded cause, the product will not be repaired or sent for warranty service. We will explain the rejection and arrange return delivery after the applicable delivery charge is paid.

Warranty Service Time:

The estimated warranty service period is 21 to 30 calendar days from the date the product is received and accepted for warranty assessment. This is an estimate, not a guaranteed completion date, and may be longer if parts, manufacturer approval, specialist testing or an authorised service centre is required. We will provide reasonable updates where there is a material delay.

Delivery and Collection Charges:

The customer is responsible for delivery, courier or collection charges for sending the product to Star Gallery Mart and returning it to the customer. Charges depend on the customer's location and will be communicated before collection or return delivery. Warranty service itself is not charged where the fault is covered. If inspection confirms that a remedy must be provided without charge under applicable UAE law, the legally required treatment of transport costs will apply.

Claim Process:

To request repairs under the warranty, customers must:
  1. Contact customer service and provide the order/invoice number, product name and model, serial number, a clear description of the problem, and photos or video if requested.
  2. Receive initial confirmation — we will check the item's warranty status and explain the delivery charge and submission method.
  3. Prepare the product: back up personal data, remove passwords/device locks where possible, sign out of accounts, and remove SIM cards, memory cards and accessories not required for testing.
  4. Submit the complete item, including the invoice/proof of purchase and all parts required to reproduce the fault.
  5. The product will be inspected for a covered manufacturing defect and for signs of damage, tampering or exclusion.
  6. If accepted, the item will be repaired or serviced. If rejected, we will explain the reason and arrange return delivery after the applicable charge is paid.

Customer Data and Accessories:

Warranty testing, repair, software installation, firmware updates or a factory reset may erase stored data. Customers must back up important information before submission. Star Gallery Mart is not responsible for data loss except where liability cannot legally be excluded, and is not responsible for accessories submitted unnecessarily.

Proof of Purchase and Serial Number:

A valid Star Gallery Mart invoice or order record and a matching, readable serial number are required. The warranty period starts from the invoice or delivery date shown in our records, unless the product-specific warranty states otherwise.

Manufacturer or Authorised Service Centre:

Some products must be inspected or serviced by the manufacturer, supplier or an authorised service centre. Their technical diagnosis may determine whether the issue is a covered manufacturing defect. Star Gallery Mart will coordinate or provide the applicable service route for the item.

Mandatory Consumer Rights:

This commercial warranty is intended to provide service and repair under the stated conditions. Nothing in it excludes or limits rights and remedies that apply compulsorily under UAE consumer-protection law. If any clause conflicts with a mandatory legal requirement, that requirement prevails.

Contact and Effective Date:

Company: Star Gallery Mart
Support: Use the customer-service contact shown on our website, app or invoice, or reach us via WhatsApp/phone at 065779360, or email support@stargallery.ae.
Effective date: 15 August 2026 | Version: 1.0

Open Box Units — Terms and Conditions

Open Box Units are pre-owned, used or customer-returned products offered at discounted prices. Their condition and included accessories may vary. Defective returns are limited to seven (7) days, and the Open Box warranty is valid for six (6) months in the UAE, subject to these terms. Applicable inside the UAE only.

What are Open Box Units?

Star Gallery Mart partners with sellers to offer pre-owned and Open Box products at significant discounts. These may include customer returns and may come with all original accessories, but contents and condition vary from unit to unit.

Detailed Descriptions for Informed Decisions:

Each item is inspected and categorised as an Open Box Unit according to its condition and priced accordingly. Before purchase, customers must review the Offer Description on the product webpage for the specific unit's condition, included accessories and packaging status. Cosmetic condition, packaging and accessories may differ from a new retail product.

Warranty and Returns:

  • The standard Star Gallery Mart Return, Exchange and Warranty Policy does not apply to Open Box Units, except where mandatory UAE law requires otherwise.
  • A product believed to be defective may be returned to a Star Gallery Mart store for assessment.
  • A return is available only for a defective item after testing by Star Gallery Mart personnel or a technician from the manufacturer's authorised service centre, and only within seven (7) days from the purchase date.
  • A defective Open Box Unit is not eligible for replacement. Subject to confirmation of the defect, the customer may choose a Star Gallery Mart Gift Card or a refund through the original payment method.
  • The warranty is valid for six (6) months from the invoice date and is limited to the UAE.
  • The warranty is void if the product is opened, repaired, modified or tampered with by an unauthorised person, or if physical or liquid damage is identified by the authorised service centre.
Important: The seven-day return route applies to confirmed defective products only. Change-of-mind returns, exchanges and replacements are not offered for Open Box Units, subject always to mandatory rights under UAE law.

Things to Remember:

  • Open Box Units are pre-owned or used items, with a unique condition described in the Offer Description.
  • The Open Box warranty lasts six (6) months from the invoice date and is valid only in the UAE.
  • Defective-return requests must be made within seven (7) days from the purchase date and remain subject to technical testing.
  • For a confirmed defect, the available remedy is a Star Gallery Mart Gift Card or a refund through the original payment method; replacement is not available.

Cancellations:

Star Gallery Mart reserves the right to cancel an order for an Open Box Unit at its sole discretion, subject to applicable law. Reasons may include:
  • Potential faults or damage identified in the Open Box Unit.
  • Limited quantities or stock unavailability.
  • Inaccurate or erroneous product, condition or pricing information.
  • Issues identified by the credit or fraud-prevention department.
If an order is cancelled, Star Gallery Mart will notify the customer promptly and process any applicable refund according to the original payment method and applicable law.

Relationship with the Main Policy:

These Open Box Terms and Conditions are a special section of the Star Gallery Mart Service and Warranty Policy. If there is a conflict between these Open Box terms and the standard commercial policy, these Open Box terms apply to Open Box Units. Nothing in these terms excludes or limits any consumer right or remedy that cannot legally be excluded under UAE law.

Effective date: 15 August 2026 | Version: 1.1

Service And Warranty

Star Gallery Mart offers a commercial service warranty on electrical, electronics and gaming products sold within the United Arab Emirates. Warranty availability and length depend on the individual item — a product may carry a 12-month, 2-year or 3-year service warranty, or may be sold without warranty. The applicable warranty status is shown on the product listing, invoice, warranty card or written sales confirmation before purchase.

Scope:

This policy applies to products sold by Star Gallery Mart in the UAE. It explains our commercial service-warranty process and does not remove any consumer right or remedy that cannot legally be excluded under applicable UAE law.

Duration:

Warranty is not automatic — the exact warranty shown for the item applies. Our service warranty periods are:
  • 12 months: Service support for verified manufacturing defects for 12 months from the invoice/delivery date.
  • 2 years: Service support for verified manufacturing defects for 2 years from the invoice/delivery date.
  • 3 years: Service support for verified manufacturing defects for 3 years from the invoice/delivery date.
  • No warranty: No commercial service warranty is provided. Any mandatory rights under UAE law remain unaffected.
If the invoice or product listing states "No warranty," the commercial warranty service in this policy does not apply.

Coverage of Warranty:

The warranty covers service and repair for a defect confirmed to be a manufacturing fault arising during normal, intended use within the applicable warranty period. The item may be inspected by Star Gallery Mart, the manufacturer, supplier or an authorised service centre.
  • Service-only commercial warranty: Covers diagnosis and repair/service only. It does not promise an exchange or refund, except where UAE law requires another remedy for a defective, unsafe, misdescribed or non-conforming product.

Exclusions and Limitations:

A product is not eligible for warranty service where the issue results from physical or external damage rather than a manufacturing defect, including:
  • A broken, cracked, bent, crushed or visibly damaged product, screen, casing, connector or component.
  • Damage caused by falling, impact, pressure, misuse, abuse, negligence or incorrect handling.
  • Liquid, moisture, corrosion, fire, heat, sand, dust, insects or other environmental damage.
  • Damage caused by incorrect voltage, unsuitable power supply, power surge, improper installation or incompatible accessories.
  • A product opened, repaired, modified or tampered with by an unauthorised person.
  • Removed, altered or unreadable serial numbers, warranty stickers, seals or identification labels.
  • Normal wear and tear, cosmetic damage, consumable depletion, battery ageing, software issues, viruses or data loss not caused by a covered manufacturing defect.
  • Loss, theft, missing parts, or failure to provide valid proof of purchase.
If inspection shows physical damage, breakage or another excluded cause, the product will not be repaired or sent for warranty service. We will explain the rejection and arrange return delivery after the applicable delivery charge is paid.

Warranty Service Time:

The estimated warranty service period is 21 to 30 calendar days from the date the product is received and accepted for warranty assessment. This is an estimate, not a guaranteed completion date, and may be longer if parts, manufacturer approval, specialist testing or an authorised service centre is required. We will provide reasonable updates where there is a material delay.

Delivery and Collection Charges:

The customer is responsible for delivery, courier or collection charges for sending the product to Star Gallery Mart and returning it to the customer. Charges depend on the customer's location and will be communicated before collection or return delivery. Warranty service itself is not charged where the fault is covered. If inspection confirms that a remedy must be provided without charge under applicable UAE law, the legally required treatment of transport costs will apply.

Claim Process:

To request repairs under the warranty, customers must:
  1. Contact customer service and provide the order/invoice number, product name and model, serial number, a clear description of the problem, and photos or video if requested.
  2. Receive initial confirmation — we will check the item's warranty status and explain the delivery charge and submission method.
  3. Prepare the product: back up personal data, remove passwords/device locks where possible, sign out of accounts, and remove SIM cards, memory cards and accessories not required for testing.
  4. Submit the complete item, including the invoice/proof of purchase and all parts required to reproduce the fault.
  5. The product will be inspected for a covered manufacturing defect and for signs of damage, tampering or exclusion.
  6. If accepted, the item will be repaired or serviced. If rejected, we will explain the reason and arrange return delivery after the applicable charge is paid.

Customer Data and Accessories:

Warranty testing, repair, software installation, firmware updates or a factory reset may erase stored data. Customers must back up important information before submission. Star Gallery Mart is not responsible for data loss except where liability cannot legally be excluded, and is not responsible for accessories submitted unnecessarily.

Proof of Purchase and Serial Number:

A valid Star Gallery Mart invoice or order record and a matching, readable serial number are required. The warranty period starts from the invoice or delivery date shown in our records, unless the product-specific warranty states otherwise.

Manufacturer or Authorised Service Centre:

Some products must be inspected or serviced by the manufacturer, supplier or an authorised service centre. Their technical diagnosis may determine whether the issue is a covered manufacturing defect. Star Gallery Mart will coordinate or provide the applicable service route for the item.

Mandatory Consumer Rights:

This commercial warranty is intended to provide service and repair under the stated conditions. Nothing in it excludes or limits rights and remedies that apply compulsorily under UAE consumer-protection law. If any clause conflicts with a mandatory legal requirement, that requirement prevails.

Contact and Effective Date:

Company: Star Gallery Mart
Support: Use the customer-service contact shown on our website, app or invoice, or reach us via WhatsApp/phone at 065779360, or email support@stargallery.ae.
Effective date: 15 August 2026 | Version: 1.0

Open Box Units — Terms and Conditions

Open Box Units are pre-owned, used or customer-returned products offered at discounted prices. Their condition and included accessories may vary. Defective returns are limited to seven (7) days, and the Open Box warranty is valid for six (6) months in the UAE, subject to these terms. Applicable inside the UAE only.

What are Open Box Units?

Star Gallery Mart partners with sellers to offer pre-owned and Open Box products at significant discounts. These may include customer returns and may come with all original accessories, but contents and condition vary from unit to unit.

Detailed Descriptions for Informed Decisions:

Each item is inspected and categorised as an Open Box Unit according to its condition and priced accordingly. Before purchase, customers must review the Offer Description on the product webpage for the specific unit's condition, included accessories and packaging status. Cosmetic condition, packaging and accessories may differ from a new retail product.

Warranty and Returns:

  • The standard Star Gallery Mart Return, Exchange and Warranty Policy does not apply to Open Box Units, except where mandatory UAE law requires otherwise.
  • A product believed to be defective may be returned to a Star Gallery Mart store for assessment.
  • A return is available only for a defective item after testing by Star Gallery Mart personnel or a technician from the manufacturer's authorised service centre, and only within seven (7) days from the purchase date.
  • A defective Open Box Unit is not eligible for replacement. Subject to confirmation of the defect, the customer may choose a Star Gallery Mart Gift Card or a refund through the original payment method.
  • The warranty is valid for six (6) months from the invoice date and is limited to the UAE.
  • The warranty is void if the product is opened, repaired, modified or tampered with by an unauthorised person, or if physical or liquid damage is identified by the authorised service centre.
Important: The seven-day return route applies to confirmed defective products only. Change-of-mind returns, exchanges and replacements are not offered for Open Box Units, subject always to mandatory rights under UAE law.

Things to Remember:

  • Open Box Units are pre-owned or used items, with a unique condition described in the Offer Description.
  • The Open Box warranty lasts six (6) months from the invoice date and is valid only in the UAE.
  • Defective-return requests must be made within seven (7) days from the purchase date and remain subject to technical testing.
  • For a confirmed defect, the available remedy is a Star Gallery Mart Gift Card or a refund through the original payment method; replacement is not available.

Cancellations:

Star Gallery Mart reserves the right to cancel an order for an Open Box Unit at its sole discretion, subject to applicable law. Reasons may include:
  • Potential faults or damage identified in the Open Box Unit.
  • Limited quantities or stock unavailability.
  • Inaccurate or erroneous product, condition or pricing information.
  • Issues identified by the credit or fraud-prevention department.
If an order is cancelled, Star Gallery Mart will notify the customer promptly and process any applicable refund according to the original payment method and applicable law.

Relationship with the Main Policy:

These Open Box Terms and Conditions are a special section of the Star Gallery Mart Service and Warranty Policy. If there is a conflict between these Open Box terms and the standard commercial policy, these Open Box terms apply to Open Box Units. Nothing in these terms excludes or limits any consumer right or remedy that cannot legally be excluded under UAE law.

Effective date: 15 August 2026 | Version: 1.1

Service And Warranty

Star Gallery Mart offers a commercial service warranty on electrical, electronics and gaming products sold within the United Arab Emirates. Warranty availability and length depend on the individual item — a product may carry a 12-month, 2-year or 3-year service warranty, or may be sold without warranty. The applicable warranty status is shown on the product listing, invoice, warranty card or written sales confirmation before purchase.

Scope:

This policy applies to products sold by Star Gallery Mart in the UAE. It explains our commercial service-warranty process and does not remove any consumer right or remedy that cannot legally be excluded under applicable UAE law.

Duration:

Warranty is not automatic — the exact warranty shown for the item applies. Our service warranty periods are:
  • 12 months: Service support for verified manufacturing defects for 12 months from the invoice/delivery date.
  • 2 years: Service support for verified manufacturing defects for 2 years from the invoice/delivery date.
  • 3 years: Service support for verified manufacturing defects for 3 years from the invoice/delivery date.
  • No warranty: No commercial service warranty is provided. Any mandatory rights under UAE law remain unaffected.
If the invoice or product listing states "No warranty," the commercial warranty service in this policy does not apply.

Coverage of Warranty:

The warranty covers service and repair for a defect confirmed to be a manufacturing fault arising during normal, intended use within the applicable warranty period. The item may be inspected by Star Gallery Mart, the manufacturer, supplier or an authorised service centre.
  • Service-only commercial warranty: Covers diagnosis and repair/service only. It does not promise an exchange or refund, except where UAE law requires another remedy for a defective, unsafe, misdescribed or non-conforming product.

Exclusions and Limitations:

A product is not eligible for warranty service where the issue results from physical or external damage rather than a manufacturing defect, including:
  • A broken, cracked, bent, crushed or visibly damaged product, screen, casing, connector or component.
  • Damage caused by falling, impact, pressure, misuse, abuse, negligence or incorrect handling.
  • Liquid, moisture, corrosion, fire, heat, sand, dust, insects or other environmental damage.
  • Damage caused by incorrect voltage, unsuitable power supply, power surge, improper installation or incompatible accessories.
  • A product opened, repaired, modified or tampered with by an unauthorised person.
  • Removed, altered or unreadable serial numbers, warranty stickers, seals or identification labels.
  • Normal wear and tear, cosmetic damage, consumable depletion, battery ageing, software issues, viruses or data loss not caused by a covered manufacturing defect.
  • Loss, theft, missing parts, or failure to provide valid proof of purchase.
If inspection shows physical damage, breakage or another excluded cause, the product will not be repaired or sent for warranty service. We will explain the rejection and arrange return delivery after the applicable delivery charge is paid.

Warranty Service Time:

The estimated warranty service period is 21 to 30 calendar days from the date the product is received and accepted for warranty assessment. This is an estimate, not a guaranteed completion date, and may be longer if parts, manufacturer approval, specialist testing or an authorised service centre is required. We will provide reasonable updates where there is a material delay.

Delivery and Collection Charges:

The customer is responsible for delivery, courier or collection charges for sending the product to Star Gallery Mart and returning it to the customer. Charges depend on the customer's location and will be communicated before collection or return delivery. Warranty service itself is not charged where the fault is covered. If inspection confirms that a remedy must be provided without charge under applicable UAE law, the legally required treatment of transport costs will apply.

Claim Process:

To request repairs under the warranty, customers must:
  1. Contact customer service and provide the order/invoice number, product name and model, serial number, a clear description of the problem, and photos or video if requested.
  2. Receive initial confirmation — we will check the item's warranty status and explain the delivery charge and submission method.
  3. Prepare the product: back up personal data, remove passwords/device locks where possible, sign out of accounts, and remove SIM cards, memory cards and accessories not required for testing.
  4. Submit the complete item, including the invoice/proof of purchase and all parts required to reproduce the fault.
  5. The product will be inspected for a covered manufacturing defect and for signs of damage, tampering or exclusion.
  6. If accepted, the item will be repaired or serviced. If rejected, we will explain the reason and arrange return delivery after the applicable charge is paid.

Customer Data and Accessories:

Warranty testing, repair, software installation, firmware updates or a factory reset may erase stored data. Customers must back up important information before submission. Star Gallery Mart is not responsible for data loss except where liability cannot legally be excluded, and is not responsible for accessories submitted unnecessarily.

Proof of Purchase and Serial Number:

A valid Star Gallery Mart invoice or order record and a matching, readable serial number are required. The warranty period starts from the invoice or delivery date shown in our records, unless the product-specific warranty states otherwise.

Manufacturer or Authorised Service Centre:

Some products must be inspected or serviced by the manufacturer, supplier or an authorised service centre. Their technical diagnosis may determine whether the issue is a covered manufacturing defect. Star Gallery Mart will coordinate or provide the applicable service route for the item.

Mandatory Consumer Rights:

This commercial warranty is intended to provide service and repair under the stated conditions. Nothing in it excludes or limits rights and remedies that apply compulsorily under UAE consumer-protection law. If any clause conflicts with a mandatory legal requirement, that requirement prevails.

Contact and Effective Date:

Company: Star Gallery Mart
Support: Use the customer-service contact shown on our website, app or invoice, or reach us via WhatsApp/phone at 065779360, or email support@stargallery.ae.
Effective date: 15 August 2026 | Version: 1.0

Open Box Units — Terms and Conditions

Open Box Units are pre-owned, used or customer-returned products offered at discounted prices. Their condition and included accessories may vary. Defective returns are limited to seven (7) days, and the Open Box warranty is valid for six (6) months in the UAE, subject to these terms. Applicable inside the UAE only.

What are Open Box Units?

Star Gallery Mart partners with sellers to offer pre-owned and Open Box products at significant discounts. These may include customer returns and may come with all original accessories, but contents and condition vary from unit to unit.

Detailed Descriptions for Informed Decisions:

Each item is inspected and categorised as an Open Box Unit according to its condition and priced accordingly. Before purchase, customers must review the Offer Description on the product webpage for the specific unit's condition, included accessories and packaging status. Cosmetic condition, packaging and accessories may differ from a new retail product.

Warranty and Returns:

  • The standard Star Gallery Mart Return, Exchange and Warranty Policy does not apply to Open Box Units, except where mandatory UAE law requires otherwise.
  • A product believed to be defective may be returned to a Star Gallery Mart store for assessment.
  • A return is available only for a defective item after testing by Star Gallery Mart personnel or a technician from the manufacturer's authorised service centre, and only within seven (7) days from the purchase date.
  • A defective Open Box Unit is not eligible for replacement. Subject to confirmation of the defect, the customer may choose a Star Gallery Mart Gift Card or a refund through the original payment method.
  • The warranty is valid for six (6) months from the invoice date and is limited to the UAE.
  • The warranty is void if the product is opened, repaired, modified or tampered with by an unauthorised person, or if physical or liquid damage is identified by the authorised service centre.
Important: The seven-day return route applies to confirmed defective products only. Change-of-mind returns, exchanges and replacements are not offered for Open Box Units, subject always to mandatory rights under UAE law.

Things to Remember:

  • Open Box Units are pre-owned or used items, with a unique condition described in the Offer Description.
  • The Open Box warranty lasts six (6) months from the invoice date and is valid only in the UAE.
  • Defective-return requests must be made within seven (7) days from the purchase date and remain subject to technical testing.
  • For a confirmed defect, the available remedy is a Star Gallery Mart Gift Card or a refund through the original payment method; replacement is not available.

Cancellations:

Star Gallery Mart reserves the right to cancel an order for an Open Box Unit at its sole discretion, subject to applicable law. Reasons may include:
  • Potential faults or damage identified in the Open Box Unit.
  • Limited quantities or stock unavailability.
  • Inaccurate or erroneous product, condition or pricing information.
  • Issues identified by the credit or fraud-prevention department.
If an order is cancelled, Star Gallery Mart will notify the customer promptly and process any applicable refund according to the original payment method and applicable law.

Relationship with the Main Policy:

These Open Box Terms and Conditions are a special section of the Star Gallery Mart Service and Warranty Policy. If there is a conflict between these Open Box terms and the standard commercial policy, these Open Box terms apply to Open Box Units. Nothing in these terms excludes or limits any consumer right or remedy that cannot legally be excluded under UAE law.

Effective date: 15 August 2026 | Version: 1.1

Service And Warranty

Star Gallery Mart offers a commercial service warranty on electrical, electronics and gaming products sold within the United Arab Emirates. Warranty availability and length depend on the individual item — a product may carry a 12-month, 2-year or 3-year service warranty, or may be sold without warranty. The applicable warranty status is shown on the product listing, invoice, warranty card or written sales confirmation before purchase.

Scope:

This policy applies to products sold by Star Gallery Mart in the UAE. It explains our commercial service-warranty process and does not remove any consumer right or remedy that cannot legally be excluded under applicable UAE law.

Duration:

Warranty is not automatic — the exact warranty shown for the item applies. Our service warranty periods are:
  • 12 months: Service support for verified manufacturing defects for 12 months from the invoice/delivery date.
  • 2 years: Service support for verified manufacturing defects for 2 years from the invoice/delivery date.
  • 3 years: Service support for verified manufacturing defects for 3 years from the invoice/delivery date.
  • No warranty: No commercial service warranty is provided. Any mandatory rights under UAE law remain unaffected.
If the invoice or product listing states "No warranty," the commercial warranty service in this policy does not apply.

Coverage of Warranty:

The warranty covers service and repair for a defect confirmed to be a manufacturing fault arising during normal, intended use within the applicable warranty period. The item may be inspected by Star Gallery Mart, the manufacturer, supplier or an authorised service centre.
  • Service-only commercial warranty: Covers diagnosis and repair/service only. It does not promise an exchange or refund, except where UAE law requires another remedy for a defective, unsafe, misdescribed or non-conforming product.

Exclusions and Limitations:

A product is not eligible for warranty service where the issue results from physical or external damage rather than a manufacturing defect, including:
  • A broken, cracked, bent, crushed or visibly damaged product, screen, casing, connector or component.
  • Damage caused by falling, impact, pressure, misuse, abuse, negligence or incorrect handling.
  • Liquid, moisture, corrosion, fire, heat, sand, dust, insects or other environmental damage.
  • Damage caused by incorrect voltage, unsuitable power supply, power surge, improper installation or incompatible accessories.
  • A product opened, repaired, modified or tampered with by an unauthorised person.
  • Removed, altered or unreadable serial numbers, warranty stickers, seals or identification labels.
  • Normal wear and tear, cosmetic damage, consumable depletion, battery ageing, software issues, viruses or data loss not caused by a covered manufacturing defect.
  • Loss, theft, missing parts, or failure to provide valid proof of purchase.
If inspection shows physical damage, breakage or another excluded cause, the product will not be repaired or sent for warranty service. We will explain the rejection and arrange return delivery after the applicable delivery charge is paid.

Warranty Service Time:

The estimated warranty service period is 21 to 30 calendar days from the date the product is received and accepted for warranty assessment. This is an estimate, not a guaranteed completion date, and may be longer if parts, manufacturer approval, specialist testing or an authorised service centre is required. We will provide reasonable updates where there is a material delay.

Delivery and Collection Charges:

The customer is responsible for delivery, courier or collection charges for sending the product to Star Gallery Mart and returning it to the customer. Charges depend on the customer's location and will be communicated before collection or return delivery. Warranty service itself is not charged where the fault is covered. If inspection confirms that a remedy must be provided without charge under applicable UAE law, the legally required treatment of transport costs will apply.

Claim Process:

To request repairs under the warranty, customers must:
  1. Contact customer service and provide the order/invoice number, product name and model, serial number, a clear description of the problem, and photos or video if requested.
  2. Receive initial confirmation — we will check the item's warranty status and explain the delivery charge and submission method.
  3. Prepare the product: back up personal data, remove passwords/device locks where possible, sign out of accounts, and remove SIM cards, memory cards and accessories not required for testing.
  4. Submit the complete item, including the invoice/proof of purchase and all parts required to reproduce the fault.
  5. The product will be inspected for a covered manufacturing defect and for signs of damage, tampering or exclusion.
  6. If accepted, the item will be repaired or serviced. If rejected, we will explain the reason and arrange return delivery after the applicable charge is paid.

Customer Data and Accessories:

Warranty testing, repair, software installation, firmware updates or a factory reset may erase stored data. Customers must back up important information before submission. Star Gallery Mart is not responsible for data loss except where liability cannot legally be excluded, and is not responsible for accessories submitted unnecessarily.

Proof of Purchase and Serial Number:

A valid Star Gallery Mart invoice or order record and a matching, readable serial number are required. The warranty period starts from the invoice or delivery date shown in our records, unless the product-specific warranty states otherwise.

Manufacturer or Authorised Service Centre:

Some products must be inspected or serviced by the manufacturer, supplier or an authorised service centre. Their technical diagnosis may determine whether the issue is a covered manufacturing defect. Star Gallery Mart will coordinate or provide the applicable service route for the item.

Mandatory Consumer Rights:

This commercial warranty is intended to provide service and repair under the stated conditions. Nothing in it excludes or limits rights and remedies that apply compulsorily under UAE consumer-protection law. If any clause conflicts with a mandatory legal requirement, that requirement prevails.

Contact and Effective Date:

Company: Star Gallery Mart
Support: Use the customer-service contact shown on our website, app or invoice, or reach us via WhatsApp/phone at 065779360, or email support@stargallery.ae.
Effective date: 15 August 2026 | Version: 1.0

Open Box Units — Terms and Conditions

Open Box Units are pre-owned, used or customer-returned products offered at discounted prices. Their condition and included accessories may vary. Defective returns are limited to seven (7) days, and the Open Box warranty is valid for six (6) months in the UAE, subject to these terms. Applicable inside the UAE only.

What are Open Box Units?

Star Gallery Mart partners with sellers to offer pre-owned and Open Box products at significant discounts. These may include customer returns and may come with all original accessories, but contents and condition vary from unit to unit.

Detailed Descriptions for Informed Decisions:

Each item is inspected and categorised as an Open Box Unit according to its condition and priced accordingly. Before purchase, customers must review the Offer Description on the product webpage for the specific unit's condition, included accessories and packaging status. Cosmetic condition, packaging and accessories may differ from a new retail product.

Warranty and Returns:

  • The standard Star Gallery Mart Return, Exchange and Warranty Policy does not apply to Open Box Units, except where mandatory UAE law requires otherwise.
  • A product believed to be defective may be returned to a Star Gallery Mart store for assessment.
  • A return is available only for a defective item after testing by Star Gallery Mart personnel or a technician from the manufacturer's authorised service centre, and only within seven (7) days from the purchase date.
  • A defective Open Box Unit is not eligible for replacement. Subject to confirmation of the defect, the customer may choose a Star Gallery Mart Gift Card or a refund through the original payment method.
  • The warranty is valid for six (6) months from the invoice date and is limited to the UAE.
  • The warranty is void if the product is opened, repaired, modified or tampered with by an unauthorised person, or if physical or liquid damage is identified by the authorised service centre.
Important: The seven-day return route applies to confirmed defective products only. Change-of-mind returns, exchanges and replacements are not offered for Open Box Units, subject always to mandatory rights under UAE law.

Things to Remember:

  • Open Box Units are pre-owned or used items, with a unique condition described in the Offer Description.
  • The Open Box warranty lasts six (6) months from the invoice date and is valid only in the UAE.
  • Defective-return requests must be made within seven (7) days from the purchase date and remain subject to technical testing.
  • For a confirmed defect, the available remedy is a Star Gallery Mart Gift Card or a refund through the original payment method; replacement is not available.

Cancellations:

Star Gallery Mart reserves the right to cancel an order for an Open Box Unit at its sole discretion, subject to applicable law. Reasons may include:
  • Potential faults or damage identified in the Open Box Unit.
  • Limited quantities or stock unavailability.
  • Inaccurate or erroneous product, condition or pricing information.
  • Issues identified by the credit or fraud-prevention department.
If an order is cancelled, Star Gallery Mart will notify the customer promptly and process any applicable refund according to the original payment method and applicable law.

Relationship with the Main Policy:

These Open Box Terms and Conditions are a special section of the Star Gallery Mart Service and Warranty Policy. If there is a conflict between these Open Box terms and the standard commercial policy, these Open Box terms apply to Open Box Units. Nothing in these terms excludes or limits any consumer right or remedy that cannot legally be excluded under UAE law.

Effective date: 15 August 2026 | Version: 1.1

Service And Warranty

Star Gallery Mart offers a commercial service warranty on electrical, electronics and gaming products sold within the United Arab Emirates. Warranty availability and length depend on the individual item — a product may carry a 12-month, 2-year or 3-year service warranty, or may be sold without warranty. The applicable warranty status is shown on the product listing, invoice, warranty card or written sales confirmation before purchase.

Scope:

This policy applies to products sold by Star Gallery Mart in the UAE. It explains our commercial service-warranty process and does not remove any consumer right or remedy that cannot legally be excluded under applicable UAE law.

Duration:

Warranty is not automatic — the exact warranty shown for the item applies. Our service warranty periods are:
  • 12 months: Service support for verified manufacturing defects for 12 months from the invoice/delivery date.
  • 2 years: Service support for verified manufacturing defects for 2 years from the invoice/delivery date.
  • 3 years: Service support for verified manufacturing defects for 3 years from the invoice/delivery date.
  • No warranty: No commercial service warranty is provided. Any mandatory rights under UAE law remain unaffected.
If the invoice or product listing states "No warranty," the commercial warranty service in this policy does not apply.

Coverage of Warranty:

The warranty covers service and repair for a defect confirmed to be a manufacturing fault arising during normal, intended use within the applicable warranty period. The item may be inspected by Star Gallery Mart, the manufacturer, supplier or an authorised service centre.
  • Service-only commercial warranty: Covers diagnosis and repair/service only. It does not promise an exchange or refund, except where UAE law requires another remedy for a defective, unsafe, misdescribed or non-conforming product.

Exclusions and Limitations:

A product is not eligible for warranty service where the issue results from physical or external damage rather than a manufacturing defect, including:
  • A broken, cracked, bent, crushed or visibly damaged product, screen, casing, connector or component.
  • Damage caused by falling, impact, pressure, misuse, abuse, negligence or incorrect handling.
  • Liquid, moisture, corrosion, fire, heat, sand, dust, insects or other environmental damage.
  • Damage caused by incorrect voltage, unsuitable power supply, power surge, improper installation or incompatible accessories.
  • A product opened, repaired, modified or tampered with by an unauthorised person.
  • Removed, altered or unreadable serial numbers, warranty stickers, seals or identification labels.
  • Normal wear and tear, cosmetic damage, consumable depletion, battery ageing, software issues, viruses or data loss not caused by a covered manufacturing defect.
  • Loss, theft, missing parts, or failure to provide valid proof of purchase.
If inspection shows physical damage, breakage or another excluded cause, the product will not be repaired or sent for warranty service. We will explain the rejection and arrange return delivery after the applicable delivery charge is paid.

Warranty Service Time:

The estimated warranty service period is 21 to 30 calendar days from the date the product is received and accepted for warranty assessment. This is an estimate, not a guaranteed completion date, and may be longer if parts, manufacturer approval, specialist testing or an authorised service centre is required. We will provide reasonable updates where there is a material delay.

Delivery and Collection Charges:

The customer is responsible for delivery, courier or collection charges for sending the product to Star Gallery Mart and returning it to the customer. Charges depend on the customer's location and will be communicated before collection or return delivery. Warranty service itself is not charged where the fault is covered. If inspection confirms that a remedy must be provided without charge under applicable UAE law, the legally required treatment of transport costs will apply.

Claim Process:

To request repairs under the warranty, customers must:
  1. Contact customer service and provide the order/invoice number, product name and model, serial number, a clear description of the problem, and photos or video if requested.
  2. Receive initial confirmation — we will check the item's warranty status and explain the delivery charge and submission method.
  3. Prepare the product: back up personal data, remove passwords/device locks where possible, sign out of accounts, and remove SIM cards, memory cards and accessories not required for testing.
  4. Submit the complete item, including the invoice/proof of purchase and all parts required to reproduce the fault.
  5. The product will be inspected for a covered manufacturing defect and for signs of damage, tampering or exclusion.
  6. If accepted, the item will be repaired or serviced. If rejected, we will explain the reason and arrange return delivery after the applicable charge is paid.

Customer Data and Accessories:

Warranty testing, repair, software installation, firmware updates or a factory reset may erase stored data. Customers must back up important information before submission. Star Gallery Mart is not responsible for data loss except where liability cannot legally be excluded, and is not responsible for accessories submitted unnecessarily.

Proof of Purchase and Serial Number:

A valid Star Gallery Mart invoice or order record and a matching, readable serial number are required. The warranty period starts from the invoice or delivery date shown in our records, unless the product-specific warranty states otherwise.

Manufacturer or Authorised Service Centre:

Some products must be inspected or serviced by the manufacturer, supplier or an authorised service centre. Their technical diagnosis may determine whether the issue is a covered manufacturing defect. Star Gallery Mart will coordinate or provide the applicable service route for the item.

Mandatory Consumer Rights:

This commercial warranty is intended to provide service and repair under the stated conditions. Nothing in it excludes or limits rights and remedies that apply compulsorily under UAE consumer-protection law. If any clause conflicts with a mandatory legal requirement, that requirement prevails.

Contact and Effective Date:

Company: Star Gallery Mart
Support: Use the customer-service contact shown on our website, app or invoice, or reach us via WhatsApp/phone at 065779360, or email support@stargallery.ae.
Effective date: 15 August 2026 | Version: 1.0

Open Box Units — Terms and Conditions

Open Box Units are pre-owned, used or customer-returned products offered at discounted prices. Their condition and included accessories may vary. Defective returns are limited to seven (7) days, and the Open Box warranty is valid for six (6) months in the UAE, subject to these terms. Applicable inside the UAE only.

What are Open Box Units?

Star Gallery Mart partners with sellers to offer pre-owned and Open Box products at significant discounts. These may include customer returns and may come with all original accessories, but contents and condition vary from unit to unit.

Detailed Descriptions for Informed Decisions:

Each item is inspected and categorised as an Open Box Unit according to its condition and priced accordingly. Before purchase, customers must review the Offer Description on the product webpage for the specific unit's condition, included accessories and packaging status. Cosmetic condition, packaging and accessories may differ from a new retail product.

Warranty and Returns:

  • The standard Star Gallery Mart Return, Exchange and Warranty Policy does not apply to Open Box Units, except where mandatory UAE law requires otherwise.
  • A product believed to be defective may be returned to a Star Gallery Mart store for assessment.
  • A return is available only for a defective item after testing by Star Gallery Mart personnel or a technician from the manufacturer's authorised service centre, and only within seven (7) days from the purchase date.
  • A defective Open Box Unit is not eligible for replacement. Subject to confirmation of the defect, the customer may choose a Star Gallery Mart Gift Card or a refund through the original payment method.
  • The warranty is valid for six (6) months from the invoice date and is limited to the UAE.
  • The warranty is void if the product is opened, repaired, modified or tampered with by an unauthorised person, or if physical or liquid damage is identified by the authorised service centre.
Important: The seven-day return route applies to confirmed defective products only. Change-of-mind returns, exchanges and replacements are not offered for Open Box Units, subject always to mandatory rights under UAE law.

Things to Remember:

  • Open Box Units are pre-owned or used items, with a unique condition described in the Offer Description.
  • The Open Box warranty lasts six (6) months from the invoice date and is valid only in the UAE.
  • Defective-return requests must be made within seven (7) days from the purchase date and remain subject to technical testing.
  • For a confirmed defect, the available remedy is a Star Gallery Mart Gift Card or a refund through the original payment method; replacement is not available.

Cancellations:

Star Gallery Mart reserves the right to cancel an order for an Open Box Unit at its sole discretion, subject to applicable law. Reasons may include:
  • Potential faults or damage identified in the Open Box Unit.
  • Limited quantities or stock unavailability.
  • Inaccurate or erroneous product, condition or pricing information.
  • Issues identified by the credit or fraud-prevention department.
If an order is cancelled, Star Gallery Mart will notify the customer promptly and process any applicable refund according to the original payment method and applicable law.

Relationship with the Main Policy:

These Open Box Terms and Conditions are a special section of the Star Gallery Mart Service and Warranty Policy. If there is a conflict between these Open Box terms and the standard commercial policy, these Open Box terms apply to Open Box Units. Nothing in these terms excludes or limits any consumer right or remedy that cannot legally be excluded under UAE law.

Effective date: 15 August 2026 | Version: 1.1

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