This Return, Refund & Exchange Policy (the "Policy") governs purchases made through the Star Gallery Mart website (www.stargallery.ae), mobile application, retail stores, social media platforms, and any other sales channels operated by Star Gallery Mart (the "Company," "we," "our," or "us").
By placing an order with Star Gallery Mart, the customer (the "Customer," "you," or "your") acknowledges that they have read, understood, and agreed to be bound by this Policy.
This Policy applies to all products sold by Star Gallery Mart unless otherwise expressly stated. Nothing in this Policy limits any rights available to consumers under the applicable laws of the United Arab Emirates.
Where applicable following inspection, the Company may replace defective components, refer the Customer to an authorized service centre, or provide any other remedy permitted under applicable law. A warranty claim shall not automatically entitle the Customer to a refund.
Customers are solely responsible for selecting the correct product, model, colour, storage capacity, specifications, compatibility, and quantity before completing their purchase. Orders placed incorrectly due to customer error shall only be eligible for return if the product remains factory sealed and unopened.
All returned products are subject to inspection by the Company's technical team. Inspection may require between two (2) and five (5) business days. No refund, replacement, or exchange shall be approved until the inspection has been completed. The Company's inspection findings shall be final unless otherwise required by applicable law.
The following charges are non-refundable:
Refund Cancellation Fees
| Payment method | Refund cancellation fee |
|---|---|
| Tabby | 3.67% |
| Tamara | 7.3% |
| Cash | 0% |
| Credit card | AED 0.50 |
Applicable cancellation fees will be deducted from the refundable amount, subject to applicable law and the relevant payment provider's terms.
Product Categories Subject to Restocking Fees
Restocking fees may apply to the following categories:
What the Restocking Fee Covers
The restocking fee may cover:
Fees may vary depending on the product's condition, level of customization, handling requirements, and applicable supplier terms.
Shipping and Handling Fees
Original shipping and handling charges are generally non-refundable. Customers may also be responsible for return shipping costs unless the item is defective, damaged upon arrival, or incorrectly shipped. Additional pickup or transportation charges may apply to large, oversized, or specially handled items.
Customers are solely responsible for backing up all personal information and removing passwords and cloud accounts before submitting any device for inspection, repair, replacement, or warranty service. The Company accepts no responsibility for loss, corruption, or disclosure of customer data.
This Return, Refund & Exchange Policy (the "Policy") governs purchases made through the Star Gallery Mart website (www.stargallery.ae), mobile application, retail stores, social media platforms, and any other sales channels operated by Star Gallery Mart (the "Company," "we," "our," or "us").
By placing an order with Star Gallery Mart, the customer (the "Customer," "you," or "your") acknowledges that they have read, understood, and agreed to be bound by this Policy.
This Policy applies to all products sold by Star Gallery Mart unless otherwise expressly stated. Nothing in this Policy limits any rights available to consumers under the applicable laws of the United Arab Emirates.
Where applicable following inspection, the Company may replace defective components, refer the Customer to an authorized service centre, or provide any other remedy permitted under applicable law. A warranty claim shall not automatically entitle the Customer to a refund.
Customers are solely responsible for selecting the correct product, model, colour, storage capacity, specifications, compatibility, and quantity before completing their purchase. Orders placed incorrectly due to customer error shall only be eligible for return if the product remains factory sealed and unopened.
All returned products are subject to inspection by the Company's technical team. Inspection may require between two (2) and five (5) business days. No refund, replacement, or exchange shall be approved until the inspection has been completed. The Company's inspection findings shall be final unless otherwise required by applicable law.
The following charges are non-refundable:
Refund Cancellation Fees
| Payment method | Refund cancellation fee |
|---|---|
| Tabby | 3.67% |
| Tamara | 7.3% |
| Cash | 0% |
| Credit card | AED 0.50 |
Applicable cancellation fees will be deducted from the refundable amount, subject to applicable law and the relevant payment provider's terms.
Product Categories Subject to Restocking Fees
Restocking fees may apply to the following categories:
What the Restocking Fee Covers
The restocking fee may cover:
Fees may vary depending on the product's condition, level of customization, handling requirements, and applicable supplier terms.
Shipping and Handling Fees
Original shipping and handling charges are generally non-refundable. Customers may also be responsible for return shipping costs unless the item is defective, damaged upon arrival, or incorrectly shipped. Additional pickup or transportation charges may apply to large, oversized, or specially handled items.
Customers are solely responsible for backing up all personal information and removing passwords and cloud accounts before submitting any device for inspection, repair, replacement, or warranty service. The Company accepts no responsibility for loss, corruption, or disclosure of customer data.
This Return, Refund & Exchange Policy (the "Policy") governs purchases made through the Star Gallery Mart website (www.stargallery.ae), mobile application, retail stores, social media platforms, and any other sales channels operated by Star Gallery Mart (the "Company," "we," "our," or "us").
By placing an order with Star Gallery Mart, the customer (the "Customer," "you," or "your") acknowledges that they have read, understood, and agreed to be bound by this Policy.
This Policy applies to all products sold by Star Gallery Mart unless otherwise expressly stated. Nothing in this Policy limits any rights available to consumers under the applicable laws of the United Arab Emirates.
Where applicable following inspection, the Company may replace defective components, refer the Customer to an authorized service centre, or provide any other remedy permitted under applicable law. A warranty claim shall not automatically entitle the Customer to a refund.
Customers are solely responsible for selecting the correct product, model, colour, storage capacity, specifications, compatibility, and quantity before completing their purchase. Orders placed incorrectly due to customer error shall only be eligible for return if the product remains factory sealed and unopened.
All returned products are subject to inspection by the Company's technical team. Inspection may require between two (2) and five (5) business days. No refund, replacement, or exchange shall be approved until the inspection has been completed. The Company's inspection findings shall be final unless otherwise required by applicable law.
The following charges are non-refundable:
Refund Cancellation Fees
| Payment method | Refund cancellation fee |
|---|---|
| Tabby | 3.67% |
| Tamara | 7.3% |
| Cash | 0% |
| Credit card | AED 0.50 |
Applicable cancellation fees will be deducted from the refundable amount, subject to applicable law and the relevant payment provider's terms.
Product Categories Subject to Restocking Fees
Restocking fees may apply to the following categories:
What the Restocking Fee Covers
The restocking fee may cover:
Fees may vary depending on the product's condition, level of customization, handling requirements, and applicable supplier terms.
Shipping and Handling Fees
Original shipping and handling charges are generally non-refundable. Customers may also be responsible for return shipping costs unless the item is defective, damaged upon arrival, or incorrectly shipped. Additional pickup or transportation charges may apply to large, oversized, or specially handled items.
Customers are solely responsible for backing up all personal information and removing passwords and cloud accounts before submitting any device for inspection, repair, replacement, or warranty service. The Company accepts no responsibility for loss, corruption, or disclosure of customer data.
This Return, Refund & Exchange Policy (the "Policy") governs purchases made through the Star Gallery Mart website (www.stargallery.ae), mobile application, retail stores, social media platforms, and any other sales channels operated by Star Gallery Mart (the "Company," "we," "our," or "us").
By placing an order with Star Gallery Mart, the customer (the "Customer," "you," or "your") acknowledges that they have read, understood, and agreed to be bound by this Policy.
This Policy applies to all products sold by Star Gallery Mart unless otherwise expressly stated. Nothing in this Policy limits any rights available to consumers under the applicable laws of the United Arab Emirates.
Where applicable following inspection, the Company may replace defective components, refer the Customer to an authorized service centre, or provide any other remedy permitted under applicable law. A warranty claim shall not automatically entitle the Customer to a refund.
Customers are solely responsible for selecting the correct product, model, colour, storage capacity, specifications, compatibility, and quantity before completing their purchase. Orders placed incorrectly due to customer error shall only be eligible for return if the product remains factory sealed and unopened.
All returned products are subject to inspection by the Company's technical team. Inspection may require between two (2) and five (5) business days. No refund, replacement, or exchange shall be approved until the inspection has been completed. The Company's inspection findings shall be final unless otherwise required by applicable law.
The following charges are non-refundable:
Refund Cancellation Fees
| Payment method | Refund cancellation fee |
|---|---|
| Tabby | 3.67% |
| Tamara | 7.3% |
| Cash | 0% |
| Credit card | AED 0.50 |
Applicable cancellation fees will be deducted from the refundable amount, subject to applicable law and the relevant payment provider's terms.
Product Categories Subject to Restocking Fees
Restocking fees may apply to the following categories:
What the Restocking Fee Covers
The restocking fee may cover:
Fees may vary depending on the product's condition, level of customization, handling requirements, and applicable supplier terms.
Shipping and Handling Fees
Original shipping and handling charges are generally non-refundable. Customers may also be responsible for return shipping costs unless the item is defective, damaged upon arrival, or incorrectly shipped. Additional pickup or transportation charges may apply to large, oversized, or specially handled items.
Customers are solely responsible for backing up all personal information and removing passwords and cloud accounts before submitting any device for inspection, repair, replacement, or warranty service. The Company accepts no responsibility for loss, corruption, or disclosure of customer data.
This Return, Refund & Exchange Policy (the "Policy") governs purchases made through the Star Gallery Mart website (www.stargallery.ae), mobile application, retail stores, social media platforms, and any other sales channels operated by Star Gallery Mart (the "Company," "we," "our," or "us").
By placing an order with Star Gallery Mart, the customer (the "Customer," "you," or "your") acknowledges that they have read, understood, and agreed to be bound by this Policy.
This Policy applies to all products sold by Star Gallery Mart unless otherwise expressly stated. Nothing in this Policy limits any rights available to consumers under the applicable laws of the United Arab Emirates.
Where applicable following inspection, the Company may replace defective components, refer the Customer to an authorized service centre, or provide any other remedy permitted under applicable law. A warranty claim shall not automatically entitle the Customer to a refund.
Customers are solely responsible for selecting the correct product, model, colour, storage capacity, specifications, compatibility, and quantity before completing their purchase. Orders placed incorrectly due to customer error shall only be eligible for return if the product remains factory sealed and unopened.
All returned products are subject to inspection by the Company's technical team. Inspection may require between two (2) and five (5) business days. No refund, replacement, or exchange shall be approved until the inspection has been completed. The Company's inspection findings shall be final unless otherwise required by applicable law.
The following charges are non-refundable:
Refund Cancellation Fees
| Payment method | Refund cancellation fee |
|---|---|
| Tabby | 3.67% |
| Tamara | 7.3% |
| Cash | 0% |
| Credit card | AED 0.50 |
Applicable cancellation fees will be deducted from the refundable amount, subject to applicable law and the relevant payment provider's terms.
Product Categories Subject to Restocking Fees
Restocking fees may apply to the following categories:
What the Restocking Fee Covers
The restocking fee may cover:
Fees may vary depending on the product's condition, level of customization, handling requirements, and applicable supplier terms.
Shipping and Handling Fees
Original shipping and handling charges are generally non-refundable. Customers may also be responsible for return shipping costs unless the item is defective, damaged upon arrival, or incorrectly shipped. Additional pickup or transportation charges may apply to large, oversized, or specially handled items.
Customers are solely responsible for backing up all personal information and removing passwords and cloud accounts before submitting any device for inspection, repair, replacement, or warranty service. The Company accepts no responsibility for loss, corruption, or disclosure of customer data.
This Return, Refund & Exchange Policy (the "Policy") governs purchases made through the Star Gallery Mart website (www.stargallery.ae), mobile application, retail stores, social media platforms, and any other sales channels operated by Star Gallery Mart (the "Company," "we," "our," or "us").
By placing an order with Star Gallery Mart, the customer (the "Customer," "you," or "your") acknowledges that they have read, understood, and agreed to be bound by this Policy.
This Policy applies to all products sold by Star Gallery Mart unless otherwise expressly stated. Nothing in this Policy limits any rights available to consumers under the applicable laws of the United Arab Emirates.
Where applicable following inspection, the Company may replace defective components, refer the Customer to an authorized service centre, or provide any other remedy permitted under applicable law. A warranty claim shall not automatically entitle the Customer to a refund.
Customers are solely responsible for selecting the correct product, model, colour, storage capacity, specifications, compatibility, and quantity before completing their purchase. Orders placed incorrectly due to customer error shall only be eligible for return if the product remains factory sealed and unopened.
All returned products are subject to inspection by the Company's technical team. Inspection may require between two (2) and five (5) business days. No refund, replacement, or exchange shall be approved until the inspection has been completed. The Company's inspection findings shall be final unless otherwise required by applicable law.
The following charges are non-refundable:
Refund Cancellation Fees
| Payment method | Refund cancellation fee |
|---|---|
| Tabby | 3.67% |
| Tamara | 7.3% |
| Cash | 0% |
| Credit card | AED 0.50 |
Applicable cancellation fees will be deducted from the refundable amount, subject to applicable law and the relevant payment provider's terms.
Product Categories Subject to Restocking Fees
Restocking fees may apply to the following categories:
What the Restocking Fee Covers
The restocking fee may cover:
Fees may vary depending on the product's condition, level of customization, handling requirements, and applicable supplier terms.
Shipping and Handling Fees
Original shipping and handling charges are generally non-refundable. Customers may also be responsible for return shipping costs unless the item is defective, damaged upon arrival, or incorrectly shipped. Additional pickup or transportation charges may apply to large, oversized, or specially handled items.
Customers are solely responsible for backing up all personal information and removing passwords and cloud accounts before submitting any device for inspection, repair, replacement, or warranty service. The Company accepts no responsibility for loss, corruption, or disclosure of customer data.
This Return, Refund & Exchange Policy (the "Policy") governs purchases made through the Star Gallery Mart website (www.stargallery.ae), mobile application, retail stores, social media platforms, and any other sales channels operated by Star Gallery Mart (the "Company," "we," "our," or "us").
By placing an order with Star Gallery Mart, the customer (the "Customer," "you," or "your") acknowledges that they have read, understood, and agreed to be bound by this Policy.
This Policy applies to all products sold by Star Gallery Mart unless otherwise expressly stated. Nothing in this Policy limits any rights available to consumers under the applicable laws of the United Arab Emirates.
Where applicable following inspection, the Company may replace defective components, refer the Customer to an authorized service centre, or provide any other remedy permitted under applicable law. A warranty claim shall not automatically entitle the Customer to a refund.
Customers are solely responsible for selecting the correct product, model, colour, storage capacity, specifications, compatibility, and quantity before completing their purchase. Orders placed incorrectly due to customer error shall only be eligible for return if the product remains factory sealed and unopened.
All returned products are subject to inspection by the Company's technical team. Inspection may require between two (2) and five (5) business days. No refund, replacement, or exchange shall be approved until the inspection has been completed. The Company's inspection findings shall be final unless otherwise required by applicable law.
The following charges are non-refundable:
Refund Cancellation Fees
| Payment method | Refund cancellation fee |
|---|---|
| Tabby | 3.67% |
| Tamara | 7.3% |
| Cash | 0% |
| Credit card | AED 0.50 |
Applicable cancellation fees will be deducted from the refundable amount, subject to applicable law and the relevant payment provider's terms.
Product Categories Subject to Restocking Fees
Restocking fees may apply to the following categories:
What the Restocking Fee Covers
The restocking fee may cover:
Fees may vary depending on the product's condition, level of customization, handling requirements, and applicable supplier terms.
Shipping and Handling Fees
Original shipping and handling charges are generally non-refundable. Customers may also be responsible for return shipping costs unless the item is defective, damaged upon arrival, or incorrectly shipped. Additional pickup or transportation charges may apply to large, oversized, or specially handled items.
Customers are solely responsible for backing up all personal information and removing passwords and cloud accounts before submitting any device for inspection, repair, replacement, or warranty service. The Company accepts no responsibility for loss, corruption, or disclosure of customer data.
This Return, Refund & Exchange Policy (the "Policy") governs purchases made through the Star Gallery Mart website (www.stargallery.ae), mobile application, retail stores, social media platforms, and any other sales channels operated by Star Gallery Mart (the "Company," "we," "our," or "us").
By placing an order with Star Gallery Mart, the customer (the "Customer," "you," or "your") acknowledges that they have read, understood, and agreed to be bound by this Policy.
This Policy applies to all products sold by Star Gallery Mart unless otherwise expressly stated. Nothing in this Policy limits any rights available to consumers under the applicable laws of the United Arab Emirates.
Where applicable following inspection, the Company may replace defective components, refer the Customer to an authorized service centre, or provide any other remedy permitted under applicable law. A warranty claim shall not automatically entitle the Customer to a refund.
Customers are solely responsible for selecting the correct product, model, colour, storage capacity, specifications, compatibility, and quantity before completing their purchase. Orders placed incorrectly due to customer error shall only be eligible for return if the product remains factory sealed and unopened.
All returned products are subject to inspection by the Company's technical team. Inspection may require between two (2) and five (5) business days. No refund, replacement, or exchange shall be approved until the inspection has been completed. The Company's inspection findings shall be final unless otherwise required by applicable law.
The following charges are non-refundable:
Refund Cancellation Fees
| Payment method | Refund cancellation fee |
|---|---|
| Tabby | 3.67% |
| Tamara | 7.3% |
| Cash | 0% |
| Credit card | AED 0.50 |
Applicable cancellation fees will be deducted from the refundable amount, subject to applicable law and the relevant payment provider's terms.
Product Categories Subject to Restocking Fees
Restocking fees may apply to the following categories:
What the Restocking Fee Covers
The restocking fee may cover:
Fees may vary depending on the product's condition, level of customization, handling requirements, and applicable supplier terms.
Shipping and Handling Fees
Original shipping and handling charges are generally non-refundable. Customers may also be responsible for return shipping costs unless the item is defective, damaged upon arrival, or incorrectly shipped. Additional pickup or transportation charges may apply to large, oversized, or specially handled items.
Customers are solely responsible for backing up all personal information and removing passwords and cloud accounts before submitting any device for inspection, repair, replacement, or warranty service. The Company accepts no responsibility for loss, corruption, or disclosure of customer data.
